Elizabeth Wickard
Summary
Highly organized Guest Services professional with a customer-focused approach and extensive experience in hospitality and client-facing roles. Demonstrates expertise in front desk operations, team collaboration, conflict resolution, and delivering exceptional customer service. Skilled at training new staff, managing high-pressure situations, and ensuring guest satisfaction through proactive communication and attention to detail. Possesses a strong ability to adapt in fast-paced environments while upholding professionalism and efficiency.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Graduate By. Hilton Minneapolis
10.2024 - Current
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Guest Service Associate
European Wax Center
09.2023 - 07.2025
- Trained new Guest Service Associates on front desk procedures and policies.
- Answered phone calls professionally, assisting with reservations and inquiries.
- Resolved guest complaints or concerns promptly to maintain satisfaction.
- Scheduled appointments and documented updates in scheduling software.
- Treated visitors with friendly, approachable attitude.
- Created informational packets for potential clients during their visits.
- Ensured guest safety by monitoring visitor access through sign-in.
Team Member
Caribou Coffee
09.2022 - 09.2023
- Assisted in training new baristas on proper techniques for making beverages and operating equipment.
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Operated cash register, processed customer payments, and provided accurate change.
- Upsold menu items such as pastries or specialty drinks to enhance customer experience.
- Greeted customers warmly and engaged in friendly conversation while taking their orders.
Counselor
Herzl Camp
06.2023 - 08.2023
- Managed conflicts between campers in fair and respectful manner.
- Assisted in planning and execution of special events, such as talent shows or cookouts.
- Acted as role model for young campers by demonstrating responsibility, respect, and kindness at all times.
- Participated in ongoing training sessions throughout employment to enhance skills and knowledge base.
- Provided supervision and guidance to campers during daily routines.
- Collaborated closely with fellow counselors to ensure smooth daily operations.
- Welcomed and introduced new arrivals to participants for support and guidance.
Assistant Teacher
Mount Zion Synagogue
09.2017 - 05.2018
- Monitored classroom behavior and enforced appropriate rules and expectations.
- Supported lead teacher in carrying out daily lessons and activities.
- Collaborated with lead teacher to create engaging activities for diverse learners.
- Established clear goals, requirements, and classroom policies for courses.
- Engaged bored students with hands-on, immersive activities.
Education
Journalism
University Of Minnesota
01.2028
High School Degree - undefined
Eagan High School
01.2024
Skills
- Communication
- Time Management
- Organization
- Conflict Resolution
- Guest relations
- Customer service
- Hospitality
LANGUAGES
English
Native or Bilingual
French
Elementary
Hebrew
Limited Working
Timeline
Guest Service Representative
Graduate By. Hilton Minneapolis
10.2024 - Current
Guest Service Associate
European Wax Center
09.2023 - 07.2025
Counselor
Herzl Camp
06.2023 - 08.2023
Team Member
Caribou Coffee
09.2022 - 09.2023
Assistant Teacher
Mount Zion Synagogue
09.2017 - 05.2018
High School Degree - undefined
Eagan High School
Journalism
University Of Minnesota
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