Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Passions
Citizenship
Generic

Luca Elias Heinrich

San Diego,CA

Summary

Motivated Criminal Justice student from Germany, now pursuing his degree at San Diego State University with the long-term goal of becoming a police officer in the United States. After graduating high school in 2024, Luca moved to the U.S. for a gap year, gaining first-hand experience in hospitality while living in Chicago and Los Angeles, before starting his studies in Hamburg. Having worked for over a year as a dispatcher at the largest taxi company in his hometown, he developed strong communication skills, reliability, and the ability to stay calm under pressure. Passionate about teamwork and helping others, Luca enjoys connecting with people from different backgrounds while working toward his career in law enforcement.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

TheWit Hotel Chicago
09.2024 - 09.2024


  • Completed comprehensive Hilton hospitality and compliance training, including guest relations, service standards, and workplace conduct.
  • Supported front office operations by responding to guest inquiries and maintaining high customer service standards.

Dispatcher

Taxi Services
06.2023 - 08.2024
  • Directed dispatching, routing, and tracking of 130 fleet vehicles.
  • Processed and prioritize over 400 inbound calls in eight hours shifts.
  • Managed high-stress situations and optimized utilization of fleet by using customized software.

Customer Service & Delivery Driver

Domino's Pizza
10.2021 - 03.2022
  • Front Desk Customer Service incl. order taking, cash register system, complaints management
  • Kitchen Support, preparing products according to company standards and hygiene guidelines.
  • Front Door Delivery incl. cash payment.

Warehouse Worker

Doc Morris
07.2020 - 07.2020
  • Worked on shop floor level on various tasks.
  • Loaded, unloaded, and moved material to and from storage and production area.
  • Labeled and accurately moved customer orders to minimize errors and meet shipment timetables.

Education

Completed One Semester - Hospitality And Tourism Management

Hochschule Fresenius Hamburg
Hamburg, Germany

A-Level - Economics And English

High School Germany
06.2024

Skills

  • Customer Service
  • Food Preparation & Safety
  • Multitasking
  • Data Entry
  • Team Player
  • Bilingual (English / German / Spanish)
  • Dispatch Coordination
  • Stress Tolerance
  • Communication
  • Complaint Management

Languages

German - Native Speaker
English - Advanced (C1)
Spanish - Elementary (A2)
French - Beginner (A1)

Interests

  • Cooking
  • Road Trips
  • Soccer, Diving
  • Traveling
  • Working on Cars

Timeline

Guest Service Representative

TheWit Hotel Chicago
09.2024 - 09.2024

Dispatcher

Taxi Services
06.2023 - 08.2024

Customer Service & Delivery Driver

Domino's Pizza
10.2021 - 03.2022

Warehouse Worker

Doc Morris
07.2020 - 07.2020

Completed One Semester - Hospitality And Tourism Management

Hochschule Fresenius Hamburg

A-Level - Economics And English

High School Germany

Passions

Cars, Traveling, Soccer, Diving

Citizenship

  • US
  • German