Elizabeth Williams
Chic-Fil-A
7
years of professional experience
Customer Service Professional experienced in fostering welcoming environments and efficiently resolving inquiries. Delivered enhanced customer satisfaction through effective communication and collaborative teamwork. Focused on maintaining operational efficiency and driving positive customer engagement.
Work History
Team Member
11 Months- Assisted customers with order selection to enhance satisfaction and streamline service.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Adapted quickly to changing priorities during peak hours to maintain service efficiency.
- Engaged with customers to create a welcoming atmosphere and address inquiries promptly.
- Followed guidelines for food safety and hygiene, contributing to overall store compliance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Server/To-Go Specialist/Hostess
4 Years 5 Months- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed table assignments and seating arrangements to optimize workflow and minimize wait times.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals.
- Trained new servers on restaurant policies, menu items, and service techniques to enhance team performance.
- Implemented upselling techniques to increase average check amounts while maintaining customer satisfaction.
Return Processing Associate/Customer Service Representative
1 Year 2 Months- Processed return items using inventory management systems to ensure accurate tracking and efficient handling.
- Maintained cleanliness and organization of return processing area to support operational efficiency.
- Verified returned merchandise against system records for accuracy before restocking or disposal procedures.
- Utilized problem-solving skills to address discrepancies in returns, ensuring resolution aligned with company policies.
- Resolved customer inquiries through phone and email communication, ensuring prompt assistance.
- Documented customer interactions in CRM system, enhancing data accuracy and follow-up processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - X-Ray Technician
- 4.0 GPA
Skills
Customer service
Customer engagement
Process adherence
Attention to detail
Stock organization
Teamwork and collaboration
Problem-solving
Clear communication
Timeline
Team Member
Chic-Fil-A
11.2025 - CurrentRead More
Return Processing Associate/Customer Service Representative
Zappos
05.2022 - 07.2023Read More
Server/To-Go Specialist/Hostess
Red Lobster
02.2020 - 07.2024Read More
Jefferson Community And Technical College
Associate of Science from X-Ray Technician
Read More