Elizabeth Williams

• Assisted in troubleshooting hardware and software issues for faculty and students.
• Developed and maintained documentation for IT processes and procedures.
• Supported installation and configuration of new technology systems across campus.
• Collaborated with team to ensure network security protocols were followed consistently.
• Monitored system performance, identifying areas for improvement and optimization.
• Provided technical support, resolving IT issues to maximize productivity for team members.

• Developed conflict resolution skills by handling customer concerns effectively.
• Collaborated with team members to ensure smooth and efficient service during high-traffic periods.
• Demonstrated ability to work quickly and maintain accuracy under pressure.
• Strengthened communication and time management skills in a fast-paced environment.
• Resolved customer inquiries and complaints promptly to enhance satisfaction levels.

Expected to graduate in the winter of 2026.