Elizabeth Wise
Winter Garden
Summary
Hospitality management professional with comprehensive experience in leading both food and beverage and hotel teams, ensuring high-quality food preparation, and maintaining kitchen efficiency. Strong focus on team collaboration, adaptable to changing needs, and dedicated to achieving operational excellence. Skilled in inventory management, staff training, and maintaining health and safety standards. Reliable, results-driven, and prepared to make significant impact in any hospitality environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager and Dessert/Pastry Chef
BTS Dessert Restaurant
Orlando, FL
05.2021 - Current
- I began this role as the sole prep chef, responsible for making every single dessert served to our guests with heart and precision. I was awarded Employee of the Year and was quickly promoted to Kitchen Manager within my first year. I continued prepping, baking, and assembling every dessert in house while also managing the budget, creating schedules, supporting our team daily with any challenges that may arise, and developing new dessert ideas for the menu.
Front Office Supervisor
Hyatt Regency Orlando
Orlando, FL
06.2016 - 10.2020
- This role involved managing many back-of-the-house needs, helping front desk agents resolve guest concerns, and assisting managers with their workload. Took all incoming calls to the front desk, ran reports to ensure appropriate credit limits were met for in-house guests, organized the guest room matrix to ensure seamless check-ins, applied and filed received credit card authorization forms to reservations, analyzed and corrected any billing discrepancies based on reports from accounting, managed all incoming and outgoing faxes, took care of any additional tasks management delegated.
Gallery Host
Hyatt Place Orlando/Convention Center
Orlando, FL
06.2014 - 06.2016
- This role was the heart of the hotel and involved a lot of cross-training. My tasks included assisting guests with checking in and out of the hotel, taking all incoming calls to the hotel, taking in-house guest food orders and preparing the food to standards, making both alcoholic drinks and coffee beverages at the hotel bar, and handling all guest complaints and billing discrepancies.
Education
Bachelor’s of Science - Hospitality Management
Rosen College of Hospitality Management at University of Central Florida
Orlando, FL05-2016
Skills
- Dessert production (prepping, baking, assembling)
- Kitchen management
- Customer service
- Budget administration
- Menu development
- Team leadership
- Food safety compliance (ServSafe Manager Certification)
- Shift scheduling
- Problem solving
- Inventory management
- Staff training
- Time management
- Supply ordering (Sysco and Chef's Warehouse)
Certification
- ServSafe Manager Certification
Timeline
Kitchen Manager and Dessert/Pastry Chef
BTS Dessert Restaurant
05.2021 - Current
Front Office Supervisor
Hyatt Regency Orlando
06.2016 - 10.2020
Gallery Host
Hyatt Place Orlando/Convention Center
06.2014 - 06.2016
Bachelor’s of Science - Hospitality Management
Rosen College of Hospitality Management at University of Central Florida