Experienced with creating and implementing comprehensive brand strategies that resonate with target audiences. Utilizes consumer insights and market trends to position brands effectively in competitive markets. Knowledge of cross-functional team collaboration and project management to deliver consistent brand messaging.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Brand Manager
Compass Group
College Station, TX
08.2015 - Current
Oversaw the execution of opening and closing protocols for the unit to enhance service continuity. Managed weekly financials, including P&L and inventory assessments. Directed food line operations and ingredient preparation for meal service. Gained diverse experience across campus over a ten-year tenure. Implemented a clean-as-you-go approach to maintain a tidy work environment. Cultivated strong customer service relationships to positively impact guest experiences.
Assistant manager
Dollar general
Rockdale, TX
07.2022 - 09.2023
Supervised daily operations, ensuring compliance with company policies and procedures.
Trained and mentored team members to enhance productivity and customer service skills.
Developed scheduling systems to optimize staff coverage during peak hours.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Security
Whelan security
College Station, TX
08.2016 - 08.2017
Monitored safety and security in parking facilities for Texas A&M University. Assisted with security operations during Super Bowl 51 in Houston by checking bags and conducting body pat-downs. Held a security guard ID, though it has expired.
Evaluated security requirements for clients’ organizations, designing tailored security structures within their respective Workday instances.
Improved efficiency in security reporting by introducing standardized reporting system for all security incidents.
Cashier and Customer Service
Freddy's Frozen Custard & Steakburgers
Bryan, TX
04.2015 - 08.2015
Provided customer service by assisting clients with inquiries
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Handled cash, credit, and gift card payments with precision.
Processed customer transactions efficiently and accurately.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Cashier Trainer
Panera Bread
College Station, TX
07.2012 - 03.2015
Trained new cashiers on point-of-sale systems and best practices.
Handled cash, credit, and gift card payments with precision.
Assisted customers in menu selection and provided recommendations.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Worked flexible schedule and extra shifts to meet business needs.
Maintained inventory accuracy through regular stock checks and organization.
Service Deli Clerk
Jons Marketplace
Westminister, California
09.2008 - 01.2011
Operated slicing equipment safely, adhering to all food safety guidelines and standards.
Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Maintained cleanliness and organization of deli display cases to enhance product visibility.
Assisted customers with product selections and inquiries, ensuring a positive shopping experience.
Made food according to standard recipes with requested changes for customer satisfaction.
Service Deli and Bakery Clerk
Stater Bros Markets Inc.
Huntington Beach, CA
03.2005 - 05.2008
1. Provided customer service at retail location
2. Slice meat and cheeses
3. Operated fryer to prepare fresh, crispy items for customers
7. Baked pastries
5. Baked artisan bread to meet daily demand and enhance product selection
6. Created custom cake designs for celebrations
3. Worked on a Fryer
8. Ensured tidy workspace by cleaning during food preparation
Education
High School -
Garden Grove High School
Garden Grove, CA
06-2005
Skills
Product management
Brand strategy
Sales tracking
P&L reporting
Financial analysis
Regulatory compliance
Operational efficiency
Time management
Staff coaching
Multitasking
Calm under pressure
Friendly, positive attitude
Certification
Driver's License November 2024 to November 2032
Certified Food Safety Manager March 2021 to March 2026