Elizabeth Yates
Pearland,United States
Summary
Seasoned Senior Practice Manager with background in overseeing operations for high-volume healthcare facilities. Comprehensive experience in strategic planning, team leadership, and resource allocation to ensure optimal patient care and satisfaction. Possess strong skills in improving operational efficiency, establishing organizational standards, and driving process improvements. Significant impact created in previous roles through fostering collaborative environment and implementing innovative management solutions. Strong passion for community education & outreach, as well as community service initiatives.
Overview
11
11
years of professional experience
Work History
Senior Practice Manager
American Veterinary Group LLC - UrgentVet
Webster, TX
02.2022 - Current
- Opened & operated UrgentVet in Webster, TX - recruited & hired full staff, setup accounts with inventory vendors, managed practice, & led hospital team as lead veterinary technician.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Managed changes in standard operating procedures and technological advancements while keeping a focus on the quality of care.
- Established solid relations with corporate leadership, sister hospitals, local referral hospitals, and hospital staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Organized events such as seminars, fundraisers, and local events designed to educate pet owners about UrgentVet.
Senior Charge Veterinary Nurse
NVA - Gulf Coast Veterinary Specialists
Houston, TX
01.2021 - 02.2024
- Served as a mentor for newly hired nurses by providing guidance on policies and procedures specific to ICU setting.
- Instructed new nurses on proper techniques when caring for critically ill patients in the ICU setting.
- Initiated life-saving measures when necessary such as cardiopulmonary resuscitation or emergency drug administration.
- Documented accurate information about medications administered, treatments provided and other pertinent data in the electronic medical record system.
- Monitored and documented vital signs, laboratory values, physical assessments, cardiac rhythms and medication administration.
- Maintained a safe environment for the ICU staff and patients by ensuring that all safety protocols were followed consistently.
- Performed daily assessments of all ICU patients, evaluated patient's response to treatments and developed individualized plans of care.
- Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
Veterinary Technician Supervisor
Houston Humane Society
Houston, TX
03.2018 - 01.2021
- Documented patient histories including physical examination findings, diagnostic results and treatments performed.
- Supervised Veterinary Technicians in daily operations, ensuring tasks were completed efficiently and effectively.
- Recruited qualified candidates for open positions within the department.
- Collaborated with other departments within the organization to ensure efficient delivery of high-quality services.
- Conducted performance reviews of Veterinary Technicians and made recommendations for improvement.
- Assisted Veterinarians in providing medical treatments to animals including administering medication, collecting samples and monitoring vital signs.
- Maintained accurate records for each animal under the shelter's care, as well as records related to vaccinations, adoptions, euthanasia decisions.
- Served as primary contact person between media representatives seeking information about current initiatives at the facility.
- Facilitated training sessions for new staff members on topics such as proper animal handling techniques or infection control protocols.
Veterinary Technician
MARS - Banfield Pet Hospital
Overland Park, KS
08.2014 - 05.2018
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Performed dental prophylaxis, radiographs and other diagnostic imaging procedures under the direction of a veterinarian.
Education
Bachelor of Science - Science
Northwest Missouri State University
Maryville, MO12-2018
Skills
- Client and referral relations
- Staff development, coaching, growth
- Policy and procedure development
- Medical personnel recruitment
- Clinical improvement initiatives
- Emergency management
- ICU operations
- Budgeting and allocation
- Vendor relations
- Advertising management
- Digital marketing
- P&L management
- ICU and ER technical skills
- Managing medical practices
Accomplishments
- Created & initiated a 6 week training program for veterinary assistants to veterinary technicians. Successfully completed by 21 technicians from 2022-2024.
- Awarded second highest grossing revenue UrgentVet in the United States 2023 & 2024- grossing over $2.1+ million in gross revenue, with a 200% YOY.
- Awarded second highest patient volume UrgentVet in the United States in 2024 - approximately 4,367 patients cared for with our best quality of care initiative.
Relocation Information
- My husband will be attending law school in your area in the fall of 2025. We will be relocated to your area by August 2025, with my anticipated start date being 8/4/2025.
Timeline
Senior Practice Manager
American Veterinary Group LLC - UrgentVet
02.2022 - Current
Senior Charge Veterinary Nurse
NVA - Gulf Coast Veterinary Specialists
01.2021 - 02.2024
Veterinary Technician Supervisor
Houston Humane Society
03.2018 - 01.2021
Veterinary Technician
MARS - Banfield Pet Hospital
08.2014 - 05.2018
Bachelor of Science - Science
Northwest Missouri State University
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