Elizabeth Yates
Stafford,VA
Summary
Dedicated and detail-oriented IT professional with extensive experience in technical helpdesk support, system administration, and data processing. Adept at troubleshooting, system monitoring, and IT service management. Proficient in Active Directory, Microsoft Suites, ticketing systems, and various operating systems, ensuring seamless IT operations and enhanced end-user support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MFG IT Systems Admin
Perdue Farms, Inc.
Maryland
09.2025 - Current
- Managed Linux server configurations to ensure optimal performance and security.
- Implemented automated patch management processes, enhancing system reliability and uptime.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Monitored system performance metrics, identifying areas for improvement and implementing solutions.
Junior IT Data Processing Specialist
Health Resources and Services Administration
Bethesda, MD
08.2024 - 06.2025
- Apply data validation procedures to maintain data integrity.
- Identify and correct data errors to enhance accuracy.
- Troubleshoot technical issues to minimize downtime.
- Implement Active Directory group policy settings to manage workstations.
- Develop technical documentation for future reference.
- Performed quality assurance checks to ensure accuracy of processed data.
Technical Service Desk Analyst II
OLDCASTLE BUILDINGENVELOPE
Terrell, TX
02.2023 - 08.2024
- Created new accounts, reset passwords, and managed server access permissions.
- Implemented IT security policies and data protection strategies to safeguard information.
- Designed and tested user-friendly software interfaces to enhance user experience.
- Troubleshot system and network issues, minimizing disruptions for end users.
- Facilitated onboarding processes and system setup for new employees.
Technical Help Desk
CONTINUUMGLOBAL SOLUTIONS
Boise, ID
03.2022 - 12.2022
- Delivered first-line technical support to over 10,000 users.
- Conducted performance quality assurance checks for IT systems.
- Configured and maintained Windows system administration environments.
- Utilized Active Directory, SCCM, Citrix, and VPN tools for system management.
- Authored training materials and facilitated onboarding processes for IT personnel.
- Implemented security patches and system updates to reduce vulnerabilities.
Education
Associate - Information Technology
Northern Virginia Community College
Annandale, VA08-2026
HIGH SCHOOL DIPLOMA -
Potomac Senior High School
Dumfries, VA06.2020
Skills
- IT Helpdesk & Technical Support
- Active Directory Administration
- Microsoft Windows, MacOS, Linux
- Ticketing Systems (ServiceNow, Cherwell)
- Network Troubleshooting (LAN/WAN, VPN)
- System Monitoring & Performance Testing
- Remote Support (SCCM, Citrix, Addigy Admin)
- ITIL Knowledge & Best Practices
- Data Security & Quality Assurance
Certification
- High Risk Public Trust Clearance, August 2023 -June 2025
- TIL v4 Foundation Level, March 2023 -Present
- Comptia Security+, Expected May 2026
Timeline
MFG IT Systems Admin
Perdue Farms, Inc.
09.2025 - Current
Junior IT Data Processing Specialist
Health Resources and Services Administration
08.2024 - 06.2025
Technical Service Desk Analyst II
OLDCASTLE BUILDINGENVELOPE
02.2023 - 08.2024
Technical Help Desk
CONTINUUMGLOBAL SOLUTIONS
03.2022 - 12.2022
HIGH SCHOOL DIPLOMA -
Potomac Senior High School
Associate - Information Technology
Northern Virginia Community College