Elizabeth Yemi Ogunyiola
Amazon
Cleveland,OH
1
Certification
9
years of professional experience
Economics and business professional with graduate education in economics and business administration, quantitative research experience, and leadership experience at Amazon. Background includes statistical modeling, business analytics, customer experience analysis, and workforce development. Research and analytical tools include Python, R, and Microsoft Excel.
Work History
Area Manager
1 Year 9 Months- Analyze performance metrics and prepare KPI reports, dashboards, and recommendations to support workforce planning and process improvement.
- Analyzed performance metrics, prepared KPI reports and dashboards, and provided actionable recommendations to enhance workforce planning and drive process improvement.
- Managed concurrent initiatives, tracked milestones, coordinated follow-up actions, and communicated performance trends to inform leadership decisions.
- Developed associates through targeted training, coaching, and cross-training within operational process paths to enhance team capabilities.
- Develop associates through training, coaching, and cross-training across operational process paths.
Graduate Research Assistant
3 Years- Conducted quantitative research and collaborated with faculty on projects to enhance evidence-based decision-making.
- Conducted quantitative research and collaborated with faculty on research projects supporting evidence-based decision-making.
- Created data visualizations and presentations to effectively communicate research findings to academic and business stakeholders.
- Managed research tasks ensuring data accuracy and quality; automated reporting workflows to streamline processing.
Customer Experience Analyst
1 Year- Resolved customer escalations, strengthening client relationships while managing sensitive financial information.
- Worked with Operations, IT, Compliance, and Relationship Management teams to improve service delivery and customer experience.
- Resolved customer escalations and maintained client relationships while handling sensitive financial information.
Client Relationship Officer
1 Year- Coordinated with internal teams to enhance customer relationships, streamline onboarding, and address service requests.
- Analyzed customer feedback to uncover insights that informed enhancements in service delivery and boosted client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Science - Economics
Focus: Econometrics and quantitative economics.
Master of Business Administration
Concentration: Analytics.
Bachelor of Science - Business Administration
Skills
Quantitative analysis and econometrics; statistical modeling; Python; R; Excel expertise; Data visualization; KPI analysis; Dashboard design; Office suite proficiency; CRM systems; Stakeholder engagement; Project management; Workforce training.
Process optimization
Client engagement
Goals and performance
Performance management
Operations
Labor planning
Performance coaching
Talent development
Certification
Microsoft Office Excel — New Horizon, Customer Relationship Management — New Horizon, Leadership Development — Mentors International, R Programming — Udemy, python -Udemy
Timeline
Area Manager
Amazon
01.2025 - CurrentRead More
Graduate Research Assistant
University of Nebraska Omaha
01.2022 - 01.2025Read More
Customer Experience Analyst
Fidelity Bank PLC
01.2021 - 01.2022Read More
Client Relationship Officer
Bank of Agriculture
01.2018 - 01.2019Read More
Bowen University
Bachelor of Science from Business Administration
Read More
University of Nebraska Omaha
Master of Business Administration
Read More
University of Nebraska Omaha
Master of Science from Economics
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Peer Review Service
- Academy of Management | January 2026
- Completed peer reviews of six academic papers.
Academic Publications
- Ogunyiola, E. Y., Ogunyiola, O. G., & Ogunyiola, A. (2026). Inflation versus unemployment: what is strongly associated with U.S. consumer confidence over time? Applied Economics Letters. Published online January 20, 2026.
- Https://doi.org/10.1080/13504851.2026.2618600
- Ogunyiola, Elizabeth. Economics with Ease for Kids. Amazon Kindle Direct Publishing, 2025.
- Children’s educational book introducing money, saving, and trade.
Curriculum Vitae
Curriculum Vitae