Elizabeth Zamorano
Marysville,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
SENIOR CUSTOMER SUPPORT & PLANNER/BUYER
INTEGRATED TECHNOLOGIES, INC.
10.2023 - Current
- Performed weekly conference call with customers to review open orders.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Presented progress reports regularly to senior management during project updates meetings.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Researched and identified new suppliers and vendors.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
PURCHASING AND MATERIALS CONTROLS SUPERVISOR
RAFI USA, INC.
09.2022 - Current
- Purchasing commodities, component parts and process (POR) purchase order request from our development team
- Process purchase orders using MRP requirements in SAP system to our suppliers
- Provide a list of open purchase orders to each supplier monthly to ensure our parts are on track with our ship date
- Follow up purchase orders placed and contact suppliers for earlier delivery when needed
- Review and file all purchase order acknowledgements for system and components parts – (communicate any cost changes to our suppliers after reviewing their acknowledgements)
- Manage Inventory for our components sales and manufacturing with a value of $1.3 million
- Material Management - Cycle counting and material reconciling
- Finding the root cause, identifying the material issues, and correcting them
- Responsible for leading a team to process our annual inventory count
- This involves planning and material preparation to help with the counting process
- Work with our finance department to reconcile the material discrepancies and correct the issues found during the annual count
- Warehouse management (keep WH clean and organized and maintain FIFO when receiving in new material)
- VIM (Vendor Managed Material) - Deliver material to supplier weekly – Made a weekly delivery of our components to one of our customers
- Re-stocking of our parts into their warehouse
- Manage all incoming freight from our suppliers in Germany and China (communicate to team when the freight arrives and when it be received)
- Manage all communications with our freight forwarder and provide them with the HTS codes needed to clear parts
- Provide suppliers with direct quotes/shipping arrangements with our freight forwarder to ship our product to us
- Meet with MRB (Material Review Board) team to review non-conforming material
MATERIALS COORDINATOR
RAFI USA, INC.
10.2021 - 09.2022
- Manage Inventory for manufacturing and components sales with a value of $1.3 million
- Responsible for leading a team to process our annual inventory count
- This involves planning and material preparation to help with the counting process
- Work with our finance department to reconcile the material discrepancies and correct the issues found during the annual count
- Material Management - Cycle counting and material reconciling
- Finding the root cause, identifying the material issues, and correcting them
- Pick parts from our inventory to support production build and repair
- Warehouse management (keep WH clean and organized and maintain FIFO when receiving in new material)
- Project Management (New Warehouse) - Work with all vendors to ensure that they stay on track and complete the jobs required by them to complete the move into the new warehouse space
- VIM (Vendor Managed Material) - Deliver material to supplier weekly – Made a weekly delivery of our components to one of our customers
- Re-stocking of our parts into their warehouse
- Review and file all acknowledgements for system and components parts – (communicate any cost changes to Component sales and to suppliers after reviewing their acknowledgements)
- Manage all incoming freight from our suppliers in Germany and China (communicate to team when the freight arrives and when it be received)
- Manage all communications with our freight forwarder and provide them with the HTS codes needed to clear parts with customs
- Provide suppliers with direct quotes/shipping arrangements with our freight forwarder to ship our product to us
- Manage and maintain our list of Transfer Orders posted and cleared in SAP (post all pick tickets for production and repair
PROJECT MANAGER/CUSTOMER SERVICE ADMIN.
IDL PRECISION MACHINING
06.2019 - 04.2020
- Coordinate kick-off meetings with purchasing, planning, engineering quality, and the customer reviews the project and strategize the next steps
- Create an action list and manage to ensure all the actions are completed on time
- Work with the estimating team to provide the customer’s quote in a timely matter
- Process customer purchase orders listing all the customer requirements to ensure nothing is missed during the machining process
- Collaborate with the engineering team to communicate issues to the customer if needed during the machining process
- Ensure that the parts are being machined at the correct Rev drawing provided by the customer
- Provide daily and weekly clear and concise updates to the customer regarding their order
- Process RMA (returned orders) work with quality to ensure that customer parts are re-worked and answered promptly
- Process expedites orders and ensure delivery is made on the requested ship date
- Work with the receiving team to receive in customer-owned material to ensure that it is tagged as such, and the machinist is aware of it
- Work with the shipping department to ensure that orders are shipped on time to the customer
CUSTOMER SERVICE ADMINISTRATOR II
KORRY ELECTRONICS
05.2018 - 06.2019
- Manage Customer accounts with other departments to support customer requirements such as planning, engineering, contracts, purchasing, shipping, tech support, and compliance
- Providing customers with quotes for Korry Products working with the sales team to provide price and lead time
CUSTOMER SERVICE – PRODUCT SUPPORT
KORRY ELECTRONICS
04.2017 - 05.2018
- Managed the aftermarket/army returns for customers
- Key factor in earning their confidence, helping to retain their business and increase their satisfaction with Korry products and services
- Provide customers with repair quotes, ship dates and information regarding their orders
- Provide a weekly status report for customers including conference calls
- Work with the repair techs to provide clear technical information to the customers regarding their repair when requested
- Work closely with the customer to ensure that all their requirements have been met
MATERIAL PLANNER 2
KORRY ELECTRONICS
03.2015 - 04.2017
- NPI Planner (New Product Introduction) - Worked with engineering and project managers proving them material needed to support the manufacturing of a new product for Korry Electronics
- Knobs Planner (production planner) – Provide job orders to the production floor to meet customer required ship dates
- Worked closely with the customer service team to ensure we meet customer delivery dates
- Fabrication Planner – (fabrication planner) - Provide job orders to the fab team to meet planner’s requirements to fill customer orders
- Worked closely with customer service, purchasing and planners to help meet customers
PLANNER/BUYER
TECHNOFAN LLC
02.2008 - 03.2015
- Responsibilities include purchasing and planning to support Federal Aviation - Administration (FAA) Repair Station
- Process all MRP requirements as a demand planner to support an aftermarket repair station repairing over 500 repairs monthly
- Process purchase orders, sub-contract and commodity orders to support the repair station material demands
- Work closely with suppliers to ensure parts arrive within the lead time provided by the supplier
- Update delivery dates and expedite parts with suppliers to ensure parts are received on time
- Provide custom brokers with detailed information on parts imported and exported from our sister company, Technofan SA, to keep the material received within the receiving time margin
- Support the Customer Service team by purchasing the parts needed for sales; this includes expediting parts with the supplier to meet customer requirements
- Responsibilities include implementing the cycle counting process to help identify the root cause of material variances
- Green Belt Project (VMI Kanban) – Implemented a Twin Bin process to support the hardware demand for repair and manufacturing
- This implementation was a success, the new process provided easy picking, and replenishment
- Once implemented we stop having material shortages
- Created SOP (standard operation procedures) and provided training to the materials department to process Twin Bin receipts and issues that arise
Education
High School Diploma -
Miami High School
Miami, Florida06.1985
Skills
- Excellent communication and interpersonal skills
- Collaborate with cross-functional teams and Management
- Inventory Management
- Self-motivated and goal oriented
- Cross Function Team Leadership
- Customer Service and Problem-Solving
- Strong Interpersonal Skills
- Lean Practices
- Time management
- Effective communication
- Reliability
- Supply Chain Management
- Team leadership and motivation
- Microsoft Excel
- Proficient in ERP Systems
- Verbal and written communication
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
SENIOR CUSTOMER SUPPORT & PLANNER/BUYER
INTEGRATED TECHNOLOGIES, INC.
10.2023 - Current
PURCHASING AND MATERIALS CONTROLS SUPERVISOR
RAFI USA, INC.
09.2022 - Current
MATERIALS COORDINATOR
RAFI USA, INC.
10.2021 - 09.2022
PROJECT MANAGER/CUSTOMER SERVICE ADMIN.
IDL PRECISION MACHINING
06.2019 - 04.2020
CUSTOMER SERVICE ADMINISTRATOR II
KORRY ELECTRONICS
05.2018 - 06.2019
CUSTOMER SERVICE – PRODUCT SUPPORT
KORRY ELECTRONICS
04.2017 - 05.2018
MATERIAL PLANNER 2
KORRY ELECTRONICS
03.2015 - 04.2017
PLANNER/BUYER
TECHNOFAN LLC
02.2008 - 03.2015
High School Diploma -
Miami High School
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