ELIZABETH ASHLEY WINKLER
Elizabethtown,PA
Summary
Detail-oriented team player with strong collaboration and communication skills. Ability to handle multiple projects and communication methods while also seeking creativity and growth.
Overview
6
6
years of professional experience
Work History
Partner Program Liaison
FamilyLife
01.2024 - Current
- Provides outstanding trusted friend service to FamilyLife monthly partners
- Assisted developing and implementing strategies to enhance partner relations
- Leveraging technological tools for efficient case management, organization, and enhanced client communication
- Co-leads live streams for online Partner Program group
SERVICE SPECIALIST
FamilyLife
09.2021 - 01.2024
- Assisted the Social Media Team with monitoring Facebook and Instagram comments and direct message inboxes
- Managed the FamilyLife Voicemail Inbox
- Managed the FamilyLife hard copy mail inbox
- Actively took calls and assisted constituents with donations, resource purchase, and even bookings
- Assisted with overhauling the department's onboarding/training program and was able to learn various new systems in order to train the rest of the team
NANNY
Caples Family
06.2019 - 09.2021
- Established lasting, professional connections with parents and children by encouraging open communication and giving feedback when asked
- Organized and maintained busy schedules for multiple individuals
- Scheduled activities tailored to varying interests of both children
GUEST SERVICE REPRESENTATIVE
Hersheypark
05.2018 - 09.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Handled various types of customers in fast-paced call center and box office environment
- Recommended add-on packages to customers, thoroughly explaining details
- Provided calm and confident service regardless of the customers tone and emotions
Education
Bachelor of Arts - Biblical Studies
Lancaster Bible College
Lancaster, PA08.2020
Bachelors of Arts - General Studies
Lancaster Bible College
Lancaster, PA08.2020
Skills
- Friendly and Conversational
- Detail and Resolution Oriented
- Inquisitive
- Able to problem solve under stress and a time crunch
- Able to effectively communicate virtually
- Adaptable to New Technology
- Proficient in Social Media Communication
- Experienced in planning large events and fundraisers
- Experienced in seeking out and securing brand sponsorships and collaborations
- Experiences in short video marketing for events
- Experienced in managing groups of 30 folks of various ages for high school, collegiate, and community non-profit organizations and events
Pronouns
She/Her/Hers
Hobbies and Interests
- Musical Theatre Performing and Choreographing
- Traveling
- Event Planning
- Cooking/Baking
Timeline
Partner Program Liaison
FamilyLife
01.2024 - Current
SERVICE SPECIALIST
FamilyLife
09.2021 - 01.2024
NANNY
Caples Family
06.2019 - 09.2021
GUEST SERVICE REPRESENTATIVE
Hersheypark
05.2018 - 09.2018
Bachelor of Arts - Biblical Studies
Lancaster Bible College
Bachelors of Arts - General Studies
Lancaster Bible College
Similar Profiles
Rebecca FlackRebecca Flack
Field Director at FamilyLife (Cru)Field Director at FamilyLife (Cru)
Seth WittleSeth Wittle
CDL Tanker Driver at VLS EnvironmentalCDL Tanker Driver at VLS Environmental
Christopher GantzChristopher Gantz
Sr. Manager Digital Manufacturing at The Hershey CompanySr. Manager Digital Manufacturing at The Hershey Company