Elizabeth "Beth" James
Fall Branch,TN
Summary
A responsible and motivated student who has devoted her studies to the processes of human communication behaviors such as patterns of communication and social interactions. Has equally devoted her studies to the scientific disorders that impair effective communication with others. Proven expertise in communicating with classmates, colleagues, and customer service. Experienced in the field of Speech-Language Pathology with almost 50 hours of SLP job shadowing and an internship. Through my various experiences in communication, I understand the importance of effective communication which is why I am highly motivated to help people find their voice by becoming a Speech-Language Pathologist.
Overview
3
3
years of professional experience
Work History
Driver Services Specialist
Agero, Inc
08.2022 - Current
- Supports subscription processes with technical assistance and troubleshooting.
- Supports subscription processes with technical assistance and troubleshooting.
- Answers automatic in-vehicle crash notification calls and responds accordingly by providing emergency services (911) or by providing roadside assistance.
- Use customer service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Set up and activate customer accounts.
- Explain the amount for expected services and provide detailed answers to customer questions.
- Enhance productivity and customer service levels by anticipating customer needs and delivering outstanding support.
- Collect payments and arrange for billing
- Adjust bills and refund money to resolve customers' service or billing complaints.
- Use proven techniques to de-escalate frustrated customers during telephone interactions.
- Mentor new employees on procedures and policies to maximize team performance.
- Use customer service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Set up and activate customer accounts.
- Explain the amount for expected services and provide detailed answers to customer questions.
- Enhance productivity and customer service levels by anticipating customer needs and delivering outstanding support.
- Collect payments and arrange for billing
- Adjust bills and refund money to resolve customers' service or billing complaints.
- Use proven techniques to de-escalate frustrated customers during telephone interactions.
- Mentor new employees on procedures and policies to maximize team performance.
Roadside Assistance Agent
Agero, Inc
08.2020 - 08.2022
- Engaged in phone conversations with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Filled out invoices for service providers and collected customer payments.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Assisted roadside customers during high-pressure situations such as vehicle breakdowns during inclement weather & customers experiencing health problems.
- Filled out service requests with insurance information, vehicle information, disablement location, and details regarding the service needed.
- Dispatched service providers by creating virtual credit cards for payment and providing accurate service request details.
- Contacted service providers to update customers on arrival times and other details.
Education
Bachelor of Science - Communication Studies/Communicative Disorders
East Tennessee State University
Johnson City, TN05.2024
Associate of Science - Communication Studies
Northeast State Community College
Blountville, TN05.2022
High School Diploma -
Daniel Boone High School
Gray, TN05.2020
Skills
Effective Communicator
Compassionate
Critical Thinker
Detail Oriented
Skilled Listener
Persistent
Community Involvement & Volunteer Service
Bristol Speech & Hearing Center's Interstate Bingo (April 16th, 2023 & July 23rd, 2023)
(10 hours)
- Assisted Bingo players with their boards and game-playing materials
- Encouraged players to buy certain materials to increase their winnings
- All proceeds benefited Bristol Speech & Hearing Center
Operation Christmas Child
(Annually since 2017)
- Volunteered at distribution center in Boone, NC (2018)
- Packed over 400 shoeboxes to be distributed to children across the world
- Led fundraisers for items to put in the boxes
Habitat for Humanity
(November 2022)
- Helped build three sections of walls that went to build a house for a family in need.
Youth Camp Counselor
(2022 & 2023)
- Chaperoned over 20 middle school-aged and high school-aged kids on weekend youth retreats.
Unicoi Elementary School Landscape Clean-up
(June 2021)
(6 hours)
- Revitalized a nature area in front of the school by applying mulch, weeding, and cleaning out the pond.
Unicoi County Trash Pick Up
(May 2021)
- Picked up & disposed of litter and trash found in over three blocks of Unicoi, TN.
Internship/Observation Hours
June-July 2023 (19.5 hours) - Internship
Mountain Regional Speech & Hearing Center - Outpatient Clinic, Kingsport, Tennessee
Shadowed Brittany Rushing, M.S CCC-SLP #12112963
- Observed treatment for pediatric patients with speech, language, feeding, voice, and swallowing disorders.
- Assisted with cutting out laminated materials.
- Assisted with sanitizing materials after each use.
- Observed a new patient evaluation.
June-July 2023 (11.5 hours)
Bristol Regional Speech & Hearing Center - Outpatient Clinic, Bristol, Tennessee
Shadowed Allison Campbell-Doss, M.S CCC-SLP #14286169
- Observed treatment for patients with speech, language, and voice disorders.
March 2023 (13 hours)
Sidekick Therapy Partners - Pediatric Outpatient, Johnson City, Tennessee
Shadowed Tonya Coleman, M.S CCC-SLP #09140913
- Observed treatment for over 10 different pediatric cases.
- Observed an evaluation for a new patient.
- Devoted two consecutive full days to Sidekick Therapy Partners.
December 2022 (3.5 hours)
Sidekick Therapy Partners - Pediatric Outpatient, Johnson City, Tennessee
Shadowed Tonya Coleman, M.S CCC-SLP #09140913
- Observed play therapy treatment for over 5 different pediatric cases
Timeline
Driver Services Specialist
Agero, Inc
08.2022 - Current
Roadside Assistance Agent
Agero, Inc
08.2020 - 08.2022
Bachelor of Science - Communication Studies/Communicative Disorders
East Tennessee State University
Associate of Science - Communication Studies
Northeast State Community College
High School Diploma -
Daniel Boone High School
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