Doran Volkel

Insurance Support Services

• Open and sort daily mail for routing to appropriate policy or claims departments.
• Operate folder inserter and meter machines to prepare outbound mail.
• Digitally scan and route incoming documents into internal systems.

Policy Services Assistant

• Enter and verify data for new and renewal insurance policies.
• Review documentation for errors and ensure compliance with state-specific insurance guidelines.
• Provide phone support to agents and coworkers for policy-related inquiries.

Business Systems Analyst

• Analyze business processes and identify opportunities for operational improvement.
• Gather requirements, define scope, and create detailed project plans.
• Maintain comprehensive documentation, including requirements, test plans, and user manuals.
• Liaise between business stakeholders and IT teams to ensure accurate project execution.
• Troubleshoot and resolve system issues with technical teams and vendors.

• Serviced scheduled lawns including fertilization and aeration.
• Prepared company vehicle and materials each day.
• Delivered customer service via phone and in person to address client needs.

• Performed tasks according to daily work orders.
• Complied with all safety protocols, including PPE and line hazard awareness.

• Operated book binding machinery, inputting order-specific settings.
• Logged completed jobs and maintained daily production records.
• Trained new employees on various machine operations.
• Maintained quality standards and attention to detail.