Mariah Gore
Fort Worth
Summary
Healthcare and customer service professional with years of experience in patient services, health information management, insurance coordination, customer support, and team leadership. Proven ability to coordinate referrals and medical records, and deliver exceptional customer service in fast-paced healthcare and corporate environments.
Overview
13
13
years of professional experience
Work History
Patient Support Services / Health Information Management / Insurance Departments
Baylor Scott & White Health
11.2018 - Current
- Supervise and support a team of 10 employees
- Coordinate referral requests with primary care providers, insurance companies, and Veterans Affairs programs.
- Process and fulfill medical records requests while maintaining HIPAA compliance.
- Schedule patient appointments and manage clerical and clinical communications.
- Assist patients, providers, and staff with insurance-related inquiries and referral authorization requirements.
- Support workflow improvements and maintain high standards of patient service.
Home Loans Customer Service Representative
Bank of America
09.2017 - 10.2018
- Processed home loan and insurance payments accurately and efficiently.
- Collected and reviewed required loan documentation, including income verification, tax returns, and bank statements.
- Coordinated with loan officers, underwriters, appraisers, and title companies throughout the loan process.
- Assisted customers with questions regarding loan status and documentation requirements.
Property Claims Customer Service Representative
Liberty Mutual
03.2017 - 08.2017
- Responded to customer inquiries regarding property insurance claims through phone, email, and messaging channels.
- Provided claim status updates and explained repair and reimbursement procedures.
- Maintained professionalism and empathy while assisting customers during stressful situations.
- Documented claim information and ensured timely follow-up on customer concerns.
Retail Sales Associate / Returns Associate
Kohl's
10.2016 - 02.2017
- Processed returns, exchanges, refunds, and online order pickups.
- Assisted customers with rewards programs, coupons, and store promotions.
- Delivered exceptional customer service while maintaining accuracy in transactions.
Cashier, Guest Services, Guest Services Supervisor
Target
11.2014 - 10.2016
- Managed guest service operations, returns, and cashier functions.
- Resolved guest concerns and maintained transaction accuracy.
- Assisted with team support and daily front-end operations.
Sales Floor Associate
Express Clothing
12.2013 - 02.2014
- Assisted customers with merchandise selection and sales support.
- Maintained inventory presentation and store standards.
- Supported loss prevention and customer satisfaction initiatives.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH03-2026
Associate Degree - Administrative Assistance
Community College of Denver
06-2016
High School Diploma -
Smoky Hill High School
05-2012
Skills
- Patient Scheduling & Registration
- Referral & Authorization Processing
- Medical Records Management
- HIPAA Compliance
- Insurance Estimate Verification
- Team Supervision
- Customer Service
- Attention to detail
- Organizational skills
- Administrative Support
- Healthcare Operations
- Microsoft Office Suite
- Communication & Problem Solving
- Claims & Payment Processing
Timeline
Patient Support Services / Health Information Management / Insurance Departments
Baylor Scott & White Health
11.2018 - Current
Home Loans Customer Service Representative
Bank of America
09.2017 - 10.2018
Property Claims Customer Service Representative
Liberty Mutual
03.2017 - 08.2017
Retail Sales Associate / Returns Associate
Kohl's
10.2016 - 02.2017
Cashier, Guest Services, Guest Services Supervisor
Target
11.2014 - 10.2016
Sales Floor Associate
Express Clothing
12.2013 - 02.2014
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate Degree - Administrative Assistance
Community College of Denver
High School Diploma -
Smoky Hill High School