Nathaniel Spriggs
Houston,TX
Summary
Detail-oriented and patient-focused Patient Services Coordinator with over three years of experience supporting high-volume healthcare and clinical environments. Proven ability to manage scheduling, insurance verification, and electronic health records while maintaining HIPAA compliance. Known for professionalism, strong communication, and efficient collaboration with multidisciplinary teams.
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator
Body By Brooklyn Spa
Houston, TX
06.2022 - Current
- Coordinate patient and client scheduling, check-ins, referrals, and follow-ups in a high-volume environment
- Verify insurance coverage, obtain pre-authorizations, and ensure accurate billing and demographic information
- Maintain electronic records in compliance with HIPAA and confidentiality standards
- Serve as a primary point of contact for patients and clients regarding appointments, services, and procedures
- Collaborate with providers and administrative staff to improve workflow efficiency and overall experience
- Developed and maintained strong relationships with patients, fostering trust and loyalty within the spa environment.
- Addressed patient feedback promptly, driving improvements in service quality and guest satisfaction rates.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Increased team productivity with introduction of flexible working hours and remote work options.
- Used Booker to maintain electronic patient files, successfully maintaining over 500 patient files.
Traffic Controller
Md Anderson Medical Cancer Center
Houston, TX
03.2021 - 06.2022
- Monitored real-time conditions, adjusting strategies to optimize traffic patterns.
- Trained junior controllers on safety protocols and operational procedures.
- Implemented new signaling techniques to improve vehicle movement efficiency.
- Analyzed traffic data to identify problem areas and recommend solutions.
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Routed traffic around construction sites for worker and driver safety.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
- Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
- Stood for 8-10 hours directing traffic to maintain a steady flow.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX01.2016
Skills
- Patient Scheduling & Registration
- Insurance Verification & Pre-Authorizations
- Electronic Health Records (EHR)
- Medical Records Management
- HIPAA Compliance
- Front Desk Operations
- Patient & Client Relations
- Appointment Coordination
- Multitasking
- Maintenance of traffic supervisor
- Navigation assistance
- Ground control coordination
- Time management
- Multitasking Abilities
- Attention to detail
- Problem-solving
- Traffic monitoring
- Decision-making
- Critical thinking
Personal Information
Title: Patient Services Coordinator
Timeline
Patient Services Coordinator
Body By Brooklyn Spa
06.2022 - Current
Traffic Controller
Md Anderson Medical Cancer Center
03.2021 - 06.2022
High School Diploma -
Thurgood Marshall High School