Tran Dang
Quincy,MA
Summary
Dynamic Patient Services Coordinator with a proven track record at Myeyedr, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through effective communication and conflict resolution. Skilled in electronic health records management, ensuring compliance and confidentiality while fostering a compassionate environment for patients.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Myeyedr
Boston, MA
05.2021 - Current
- Organized patient appointment schedules and confirmed bookings to maintain smooth clinical workflows.
- Conducted thorough insurance verification and responded to benefits inquiries, maintaining high standards of accuracy in information provided.
- Coordinated interactions between patients and healthcare providers to ensure seamless service delivery.
- Managed electronic health record systems to maintain current and precise patient information.
- Facilitated effective communication by responding swiftly to patient inquiries and concerns.
- Analyzed patient feedback to drive enhancements in service delivery and overall satisfaction levels.
- Executed data management protocols for sensitive patient information, maintaining confidentiality and privacy at all times.
- Facilitated patient understanding by delivering after-visit summaries and scheduling next appointments to support ongoing treatment plans.
- Executed appointment scheduling tasks, maintaining precise records of dates and times in digital scheduler.
- Managed patient co-pay collection and generated receipts to document payment transactions effectively.
- Managed appointment scheduling and registration tasks, ensuring timely service and increased patient satisfaction.
- Coordinated patient outreach for appointment confirmations and ensured paperwork readiness to enhance check-in efficiency.
- Facilitated a positive and professional environment for patients through exemplary customer service practices.
- Executed regular updates to patient data in electronic health record system to uphold data integrity and compliance.
- Conducted thorough verification of patient insurance eligibility and benefits coverage to support efficient patient care processes.
- Enhanced patient experience by consistently exhibiting compassion, empathy, and professionalism during all interactions.
- Maintain confidentiality and acknowledge patient rights to foster trust and compliance.
- Maintained consistent dialogue with referring physicians' offices.
- Executed collection of necessary insurance documentation and co-pays to ensure smooth patient onboarding.
- Coordinated communication between primary care offices and insurance companies to facilitate authorization process.
- Managed issuance of receipts for time of service payments, enhancing customer transaction documentation.
- Implemented structured workflows within the office environment to foster efficiency among team members while maintaining focus during busy intervals.
- Engaged with insurance providers to validate patient’s visits.
- Conducted thorough checks of patient availability in scheduling process, effectively decreasing the likelihood of reschedules and cancellations.
- Facilitated seamless communication through prompt handling of incoming calls. Optimized appointment scheduling to improve patient satisfaction. Streamlined medical record filing processes for better operational efficiency.
- Coordinated check-in processes by greeting and assisting patients to ensure smooth operations.
- Monitored compliance with document protocols, safeguarding confidentiality of sensitive patient information.
- Provided clear explanations of procedures and services to patients, ensuring a courteous and informative experience.
- Executed systematic compilation and regular updates of patient medical records to enhance information reliability.
- Utilized established follow-up procedures to effectively resolve customer complaints and improve client relations.
- Conducted thorough checks of patient insurance eligibility and systematically recorded patient information in database.
- Implemented structured organization of patient records and databases, ensuring seamless access and retrieval.
- Managed incoming inquiries by efficiently connecting callers with designated staff.
- Handled cash and credit card transactions, maintaining detailed and accurate payment records.
Patient Care Coordinator
Dream Vision Eyecare Boutique
Dorchester, MA
01.2019 - 12.2020
- Coordinated patient scheduling and managed appointment reminders to enhance patient experience.
- Streamlined communication between patients and eye care professionals to improve service delivery.
- Developed and maintained comprehensive patient records using electronic health record systems.
- Trained new staff on office protocols and best practices for patient interaction and care.
Education
High School Diploma -
Saigon College
Viet Nam07.2018
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Healthcare systems
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Patient education
- Medical billing
- Regulatory compliance
- Resource allocation
- Language fluency
- Eligibility determination
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Medical terminology
- Policy understanding
- Insurance billing
- Payment processing
- Information collection
- Records maintenance
- Work quality evaluation
- Scheduling diagnostic procedures
- Registration management
- Call screening
- Fee collection
- Referral coordination
- Patient identity verification
- Insurance company billing
- Registration and scheduling
- Medical insurance
- Documenting and recording information
- Multi-line telephone systems
- Patient confidentiality and data security
- Attention to detail
- Gathering information from patients
- Explaining policy and procedures
- Document filing
- Administrative and office support
- Invoice verification
- Records management
- Providing information and resources
- Benefits explanation
- Payment collection
- Insurance verifying
- Insurance authorizations
- Schedule coordination
- Insurance forms processing
- Caring and empathetic
- Medical services administration
Timeline
Patient Services Coordinator
Myeyedr
05.2021 - Current
Patient Care Coordinator
Dream Vision Eyecare Boutique
01.2019 - 12.2020
High School Diploma -
Saigon College