Elizabeth C. Engelhorn
Licensed Professional Counselor
Phenix,VA
Summary
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 16 -year background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Certified in CBT, Motivational Interviewing, and trained in EMDR.
Overview
16
16
years of professional experience
Work History
Executive Director
Southside Behavioral Health
Clarksville , VA
08.2016 - Current
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Provided clinical growth and improvement in clinical services through training and supervision.
Director of Behavioral Health
Southside Behavioral Health
Clarksville, VA
04.2015 - 08.2016
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Provided supervision and direction to outpatient clinical staff including emergency services
- Provided input and direction to clinical services and training
Assistant Director of Behavioral Health
Southside Behavioral Health
Clarksville, Virginia
05.2014 - 04.2015
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Manager of Clinical Operations
Beacon Health Options
Providence, RI
08.2013 - 05.2014
- Worked collaboratively with the Department of Behavioral Health in Rhode Island in the development of the Affordable Care Act and the Dual Eligible program of Rhode Island for Behavioral Health
- Developed Coordinated Care Program with care coordinators for Beacon Health Options
- Three tiered program for varied stages of risk management
- Developed data sets for determining success or failure of program management, case load reports, utilization of services, coordination of diversion services
- Coordinated provider meetings and set expectations for service delivery
- Provided reports to contractor, Neighborhood Health Plan of RI (NHP), on a monthly basis to explain, support and project data on services provided to consumers
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
Mental Health Therapist/Counselor
Private Practice
Cranston, RI
01.2011 - 04.2014
- Observed and monitored client behavior and responses to treatment.
- Performed client assessments and developed treatment plans.
- Utilized CBT, Motivational Interviewing, and other therapeutic techniques to support clients in meeting therapeutic goals.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Intensive Care Coordinator
Beacon Health Options
Providence, Rhode Island
07.2012 - 08.2013
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Utilization Review Clinician
12.2010 - 07.2012
- Provided clinical review for multiple levels of services for members of NHP health plan
- Collected data and evaluated for validity and consistency of review of services
- Provided reports to Lead UR for executive reporting done monthly
- Managed caseload with providers to ensure review of all cases on a daily basis
- Participated in daily rounds of cases to determine need for further services
Clinical Director
Family Service of RI
Providence, RI
08.2009 - 12.2010
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Supervision and Administration of Outpatient and Community Based services with 23 clinicians
- Management of productivity quality of services, caseloads and program budgets
- Managed federal grant, Homelessness Prevention Project with 5 case managers, including development of services in the agency, all recording, reporting and coordination with federal auditors
- Developed Emergency Services program for children with 2 clinicians
- Psycho educational training and clinical supervision for staff
Education
MA - Psychology and Counseling
Goddard College
2005
BA Psychology - undefined
Vermont College of Norwich University
2001
Skills
- Effective Communicator
- EMR Software
- Change and Growth Management
- Remote Office Availability
- Therapeutic Interventions
- Clinical Documentation
- Individual and Group Counseling
- Mental Health Evaluations
- Industry Expertise
- Continuous Quality Improvement (CQI)
- Building Trust with Clients
- Balanced Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Executive Director
Southside Behavioral Health
08.2016 - Current
Director of Behavioral Health
Southside Behavioral Health
04.2015 - 08.2016
Assistant Director of Behavioral Health
Southside Behavioral Health
05.2014 - 04.2015
Manager of Clinical Operations
Beacon Health Options
08.2013 - 05.2014
Intensive Care Coordinator
Beacon Health Options
07.2012 - 08.2013
Mental Health Therapist/Counselor
Private Practice
01.2011 - 04.2014
Utilization Review Clinician
12.2010 - 07.2012
Clinical Director
Family Service of RI
08.2009 - 12.2010
MA - Psychology and Counseling
Goddard College
BA Psychology - undefined
Vermont College of Norwich University
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