The Executive Director of the Commonwealth Utilities Corporation (CUC) oversees the administration and operation of the tri-service of Power, Water, and Sewer public utility services for Saipan, Tinian, and Rota islands.
Supervise Division Managers, prioritizing and assigning work, conducting performance evaluations, ensuring staff is trained, ensuring employees follow policies and procedures, maintaining a healthy and safe working environment, and making hiring, termination, and disciplinary recommendations.
Directs and oversees Customer Service
Monitors the efficiency and effectiveness of service delivery methods. Processes and assesses service delivery levels; identifies opportunities, weaknesses, and strengths of divisions; directs the implementation of changes.
Manages the development, implementation, execution, and performance review of goals and objectives.
Maintain integration of innovative technology and integrity of regulatory compliance.
Worked closely with organizational leadership and the board of directors to guide operational strategy.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Monitored compliance with laws and regulations to protect the organization from legal liabilities and penalties.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Power Division Transmission & Distribution Manager
Commonwealth Utilities Corporation
06.2006 - 02.2015
Description upon request
Power Generation Manager
Commonwealth Utilities Corporation
03.2001 - 06.2006
Description upon request
Procurement & Supply Purchasing Supervisor
Commonwealth Utilities Corporation
01.1995 - 03.2001
Description upon request
Skills
Communications Strategy
Judgment and Decision Making
Effective Communicator
Strategic Planning and Execution
Complex Problem Solving
Regulatory Compliance
Computer Skills
Problem Resolution
Organizational Skills
Shipping and Receiving Proficiency
Analytical Problem-Solving
Tracking Protocols
Strong Organization Skills
Customer Service
Judgement and Decision Making
Team Leadership
Accomplishments
Recognized for a well-coordinated, diligent, and dedicated service in the recovery and restoration efforts post Super Typhoon (ST) Chaba, on Rota, (ST) Soudelor on Saipan and (ST) Yutu on both Tinian and Saipan.
Recognized and resolved consumer complaints through the implementation of new programs and staff development.
Lead a team with recovery efforts after Hurricane Maria, Puerto Rico
Initiated Training programs for the development of the local power linemen.
Identified and received US Grant Funding for Operator training for the development of local water personnel, which has created many benefits to both the consumers and the staff.
Coordinated Customer Service training between the CUC and the American Public Power Association
Significantly reduced power, water, and wastewater service interruptions
Replaced and strengthened many areas of the utility infrastructure to better service our consumers, facilities, and staff
Timeline
Executive Director
Commonwealth Utilities Corporation
02.2015 - 03.2023
Power Division Transmission & Distribution Manager