Years of Professional Experience
Elizabeth Carin Hepner
Communications Professional
Pottsboro,TX
Summary
Over the years spent working, I have been promoted in nearly all of my positions. I have a drive to learn and broaden my set of professional skills in a more positive environment. I have been a very dedicated and accomplished communications officer for nearly ten years with many certificates and awards. I have years of experience with various types of customer service. I am skilled in project management and staff supervising. Accustomed to heavy work-load and long hours.
Overview
12
12
5
5
Certifications
Work History
Communications Officer
Bonham Police Department
10.2013 - 05.2023
- Responsible for responding swiftly and precisely to five lines of 911 for emergency calls regarding police, fire, and EMS.
- Responsible for communicating over multiple radio channels including, police, fire/ems, sheriff, multi-band, etc.
- Sounded warning severe weather/attack sirens for the city limits.
- Responsible for five lines of non-emergency phone calls regarding police issues, city ordinance complaints, records requests, and call tranfsers.
- Conducted prisoner checks every half hour, administered prisoner medications, and provided prisoner meals.
- Received and responded to multiple radio traffic requested through police personnel and fire/ems units.
- Responsible for entering and filing warrants, emergency protective orders, directives to apprehend, criminal trespass warnings, etc. in a TLETS/NLETS TCIC/NCIC database as well as an in-house CAD system.
- Entered prompt and correct information into multiple computer systems for in-coming calls for service while simultaneously verbally dispatching information to responding units.
- Responded to radio traffic for current calls, while intaking new information on in-coming calls.
- Relayed requested data information to officers while simultaneously receiving new information for in-coming calls.
- Received and directed after-hours public works emergencies such as water leaks, sewer backups, etc.
- Received and dispatched complaints and requests for animal control related calls.
- Required to be very familiar with geography and mapping of the city limits and entire county of Fannin.
- Tended to public office window of dispatch for walk-in civilian requests of assistance.
- Received fine payments through window, and filed payments/receipts accordingly.
- Responded to all necessary daily emails.
- Maintained all continued education monthly classes.
- Assisted officers and other personnel with various tasks throughout the department.
- Coordinated training manuals with supervisor.
- Trained new in-coming dispatchers with all computer systems.
- Maintained current and accurate logs of prisoners, radio traffic, 911 calls, contact lists, fuel logs, etc.
- Assisted and responded with the Criminal Investigations Department with varies tasks.
- Assisted with data entry of officer's reports, evidence logs, etc.
- Transferred calls to dozens of other departments and/or personnel in and out of the police department.
Seasonal Custodian
Residence Life Of SOSU
05.2013 - 07.2013
- Cleaned and sanitized all unoccupied residence rooms during the summer months to prepare for following move-in fall semester.
- Buffed and Waxed tile floors with heavy machinery.
- Shampooed and steamed cleaned carpet floors with heavy machinery.
- General cleaning and maintaince of building.
Resident Assistant
Residence Life Of SOSU
11.2012 - 05.2013
- Attended, participated, and contributed to weekly staff meetings and events.
- Enforced policies and restrictions within the residence halls.
- Planned and ran more intimate programs for my assigned residents.
- Conducted hourly safety checks during weekly overnight on-call hours.
- Performed security rounds throughout shifts in the residence halls.
- Create contact logs for myself and other staff members for residents.
- Completed monthly training including CPR/first aid, fire escape plans, crisis intervention, etc.
- Assist Fire Dept. and Campus Police with on campus issues/crisis.
- Data entry and filing.
Community Leader/Office Clerk
Residence Life Of SOSU
08.2011 - 11.2012
- Maintain dormitory building offices by answering calls, checking out equipment, post weather warnings, attend help desk window, filing, and data entry.
- Tend to student/resident needs.
- Aid all Residence Assistants and Hall Directors with room assignment and key dispursements.
- Supported residents by coordinating planned events, promotional events, fund raisers, and community enrichment with staff.
Server
Jalapeno Tree
06.2012 - 10.2012
- Waited on and served food to customers with focused attentiveness.
- Efficient with POS system to place orders, manages bills, and handle specifications.
- Maintained clean and tidy working section.
- Assisted with various responsibilities in both the kitchen/dishwashing and bar area.
- Assisted with front floor, kitchen, and general managers.
Hostess
Jalapeno Tree
04.2011 - 06.2012
- Greeted customers upon arrival and seated them accordingly.
- Took reservations, answered questions, and directed calls to appropriate personnel over the phone.
- Supported servers, cooks, dishwashers, etc. with various tasks.
- Restocked various equipment and product throughout the shifts.
- Kept a clean and tidy workspace along with cleaning front areas of restaurant throughout the shifts such as window glass cleaning, sweeping, mopping, dusting, etc.
- Assisted front floor manager with various tasks.
Education
No Degree - Elementary Education And Physical Education
Southeastern Oklahoma State University
Durant, OK06.2015
High School Diploma -
Sherman High School
Sherman, TX07.2011
Skills
- Extreme Multi-Tasking
- Verbal and Written Communication
- Crisis Intervention Skills
- Supervising of Staff and Personnel
- Expert Data Entry and Filing
- Secretarial Skills
- Detail Oriented and Motivated
- High Energy Level
- Quick to Learn New Tasks
- Excellent Memory
Certification
- CPR Certified
- CERT Certified
- Telecommunications
- TABC
- Food Handlers
Positions of Leadership
- Senior Communications Officer-Bonham Police Department
- Dispatch Trainer-Bonham Police Department
- Vice President of Police Association-Bonham Police Department
- Community Leader-SOSU
- Resident Assistant-SOSU
- President of Robotics Club-Sherman High School
- Team Captain-Sherman High School Varsity Volleyball
- Section Leader-Sherman High School Varsity Chorale
- Sunday School Teacher-3 year old boys Sherman Bible Church
- Worship Leader-Sherman Bible
Additional Information
Awards:
- Life Saver Award-State of Texas TCOG
- Silent Hero-State of Texas TCOG (received twice)
Community Activities:
- Walk Against Domestic Violence
- Community Service with Families Feeding Families, Hope Chest, Hands of Hope
- Housing Authority Easter Events
- National Night Out
- County Fairs
Timeline
Communications Officer
Bonham Police Department
10.2013 - 05.2023
Seasonal Custodian
Residence Life Of SOSU
05.2013 - 07.2013
Resident Assistant
Residence Life Of SOSU
11.2012 - 05.2013
Server
Jalapeno Tree
06.2012 - 10.2012
Community Leader/Office Clerk
Residence Life Of SOSU
08.2011 - 11.2012
Hostess
Jalapeno Tree
04.2011 - 06.2012
No Degree - Elementary Education And Physical Education
Southeastern Oklahoma State University
High School Diploma -
Sherman High School
- CPR Certified
- CERT Certified
- Telecommunications
- TABC
- Food Handlers
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