Elizabeth Andrews
Griffin
Summary
Results-driven Practice Administrator with expertise in healthcare management, strategic planning, and staff development. Delivered operational efficiency improvements and enhanced team performance while ensuring compliance with regulatory standards. Committed to fostering positive work cultures and elevating patient care quality.
Overview
19
19
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
Griffin
08.2023 - Current
- Welcomed patients with a smile, actively listened to needs, and delivered exceptional care.
- Perform efficient patient check-in processes, including demographic updates, verifying insurance, and payment processing.
- Facilitated patient flow by notifying providers of arrivals, managing delays, and communicating effectively with patients and clinical staff.
- Efficient use of EMR system to schedule and reschedule appointments for multiple providers.
- Establish new patient charts and scan documentation before and after appointments into EHR system.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Resolve any problems that may arise and notify management immediately if issues continue to escalate.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Review and send medical records to other physicians upon request in a timely manner.
- Cardiovascular Medicine- Griffin, Ga
Front Office Team Lead
United Digestive/Atlanta Gastroenterology Associates LLC
Griffin
09.2020 - 08.2023
- Coordinated coverage assignments for lunches and PTO; filled in for front office staff.
- Assisted the Office Manager to balance patient payments daily; oversaw collection of charges and fee tickets for the business office.
- Assisted with OSHA and safety program requirements.
- Managed ordering and reconciliation of medical, office, and postage supplies to ensure seamless operations.
- Assisted Office Manager in training, coaching, and developing team members to enhance team capabilities.
- Monitor Scheduling queue (via the Supervisor Module) to ensure proper handling of calls and monitors hold times.
- Contributed to marketing activities under the direction of the Office Manager.
- Meets or exceeds quality and productivity standards as set by the Office Manager.
- Answers emails and voicemails and returns patient calls in a timely and efficient manner.
- Works with the Financial Counselors to monitor schedule, verify benefits, and manage referrals/authorizations prior to day of appointment for all patients having office visits, outpatient procedures in a hospital, in-office procedures, and emergency add-on procedures in the endoscopy centers.
- Complete requests for information from AGA staff and others and ensure that they are handled promptly and effectively to guarantee payment on patient accounts.
- Ensures patients are treated courteously by office staff and that other visitors are screened and properly directed.
- Participated in weekly or bi-monthly staff meetings to communicate AGA, LLC policies and procedures to staff.
- Participates in regular meetings with the office manager to discuss the needs of the office.
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
- Performed diverse duties to enhance overall workflow efficiency.
- Griffin, Georgia
Front Office Representative
Atlanta Gastroenterology Associates LLC
Griffin
06.2014 - 09.2020
- Perform efficient patient check-in processes, including demographic updates, verifying insurance and payment processing.
- Facilitated patient flow by notifying providers of arrivals, managing delays, and communicating effectively with patients and clinical staff.
- Efficient use of EHR system to schedule and reschedule appointments for 6 providers based on optimal patient loads and clinician availability.
- Establish new patient charts and scan documentation before and after appointments into EHR system.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Resolve any problems that may arise and notify management immediately if problems continue to escalate.
- Complete and submit all documentation for financial assistance.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Review and send medical records to other physicians upon request in timely manner.
- Received 5/5 scores on all quality reviews consecutive for 3+ years.
- Griffin, Georgia
Assistant Store Manager
Kay Jewelers
Locust Grove
05.2011 - 05.2014
- Promoted to Assistant Manager after only 7 months with company.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Consistently exceeded business target sales goal by 30% through employee engagement and strategic planning.
- Supported team members in providing customer service through monitoring and corrective actions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Interviewed, hired and trained 7 staff associates and equipped to comply with company policies and procedures.
- Facilitated professional growth and talent development of associates, enhancing overall team performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Trained and managed associates in customer service and sales techniques.
- Generated repeat business through exceptional customer service and response to customer concerns with friendly and knowledgeable service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Resolved customer service issues promptly, ensuring positive customer relations and satisfaction.
- Individually surpassed store goal of selling St. Jude bears during holidays, allowing myself and winners from other locations to visit CHOA and make decorations with children. Most memorable and proud accomplishment.
- Locust Grove, GA
Patient Access Representative
Wellstar Spalding Regional Hospital/ Sylvan Grove
Griffin
02.2010 - 01.2011
- Communicated with insurance companies to confirm patient coverage and expedite claims processing.
- Facilitated hospital admissions by accurately completing all required documentation.
- Completed registration in efficient and timely manner.
- Collected and verified updated patient contact information to maintain accurate records.
- Assessed patient situations to deliver financial assistance options.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Griffin, Georgia
Patient Care Technician
Davita Inc.
Griffin
01.2007 - 07.2009
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Verified patient identification against records to ensure adherence to security, safety, and regulatory standards.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Conducted quality control and safety checks on equipment to maintain operational integrity.
- Built rapport with patients to improve comfort and cooperation during treatment.
- Griffin, Georgia
Education
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Griffin, GA01.2025
Early College Essentials -
Southern Crescent Technical College
Griffin, GA01.2023
Health Care Assistant - Hemodialysis Patient Care
Griffin Technical College
Griffin, GA01.2007
High School Diploma -
Spalding High School
Griffin, GA05.2004
Certified Customer Service Specialist -
Griffin Technical College
Griffin, GA01.2004
Skills
- Electronic health records proficiency
- Patient care coordination
- Appointment scheduling and organization
- Scheduling and coordination
- Payment processing expertise
- Insurance expertise
- HIPAA compliance
- Patient assistance and support
- Effective time management
- Staff training
- Leadership and team management
- Communication and interpersonal skills
Timeline
Front Office Specialist
Wellstar Medical Group
08.2023 - Current
Front Office Team Lead
United Digestive/Atlanta Gastroenterology Associates LLC
09.2020 - 08.2023
Front Office Representative
Atlanta Gastroenterology Associates LLC
06.2014 - 09.2020
Assistant Store Manager
Kay Jewelers
05.2011 - 05.2014
Patient Access Representative
Wellstar Spalding Regional Hospital/ Sylvan Grove
02.2010 - 01.2011
Patient Care Technician
Davita Inc.
01.2007 - 07.2009
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Early College Essentials -
Southern Crescent Technical College
Health Care Assistant - Hemodialysis Patient Care
Griffin Technical College
High School Diploma -
Spalding High School
Certified Customer Service Specialist -
Griffin Technical College