Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wanda Felty

Summary

Dynamic customer service professional with extensive experience at McKesson Corporation, excelling in customer relationship management and data entry. Proven ability to build strong client relationships and resolve complex issues, ensuring high satisfaction. Skilled in administrative support and effective communication, consistently delivering results in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Center for Disease Control Customer Service Representative

McKesson Corporation
07.2013 - Current
  • Responsible for interfacing with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Determines the status of sales orders, delivery schedules, etc.
  • Maintains records of returns, schedule changes, product enhancements, or changes.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Front Office Assistant Radiation Oncology

Wellmont Health System
07.2009 - 06.2023
  • Answer telephones, and direct calls to appropriate staff.
  • Greet visitors, ascertain the purpose of their visit, and direct them to the appropriate staff.
  • Operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Receive and route messages or documents, such as laboratory results, to the appropriate staff.
  • Compile and record medical charts, reports, or correspondence using a typewriter or personal computer.
  • Transmit correspondence or medical records by mail, email, or fax.
  • Maintain medical records.
  • Arrange hospital admissions for patients.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Oncology Customer Service Representative

Select Staffing Temporary Service
Smyrna, USA
03.2013 - 07.2013
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Select Staffing Temporary Service
Smyrna, USA
11.2012 - 02.2013
  • Worked at McKesson as a temporary employee until hired full time.
  • FluMist program, Customer Service Representative.

Nurse Connection Call Center-Health Referral Coordinator

Wellmont Health System
Kingsport, USA
10.1999 - 11.2012
  • Superior organizational skills in building monthly physician call schedules, building class registrations for multiple classes, and building the initial schedule for Business Health Locations.
  • Consolidate teaching materials in a user-friendly format for the nursing unit, and provide support to staff when needed.
  • Data entry for physician call schedules using Central Logic software, not limited to Insight and Forefront.
  • Patient scheduling using NextGen, Allscripts, Pathways HealthCare Software, and Star.
  • Providing individual staff education for a 28-member unit.
  • Provided education is based on changing processes within the unit associated with NextGen, Allscripts, Pathways HealthCare Software, and Starr.
  • These are related to scheduling and chart management.
  • Flexibility.
  • Travel with a local health coach assisting with patient registration.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.

Education

Associate of Science -

Northeast State Community College
Blountville

Skills

  • Customer service
  • Data entry
  • Call handling
  • Customer relationship management
  • Office administration
  • Effective communication
  • Administrative support
  • Customer account management

References

References available upon request.

Timeline

Center for Disease Control Customer Service Representative

McKesson Corporation
07.2013 - Current

Oncology Customer Service Representative

Select Staffing Temporary Service
03.2013 - 07.2013

Customer Service Representative

Select Staffing Temporary Service
11.2012 - 02.2013

Front Office Assistant Radiation Oncology

Wellmont Health System
07.2009 - 06.2023

Nurse Connection Call Center-Health Referral Coordinator

Wellmont Health System
10.1999 - 11.2012

Associate of Science -

Northeast State Community College

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Wanda Felty