Parts Manager
Open To Work
Elizabeth Kelly Gasaway
McCoy Construction and Forestry
Charlestown,IN
Work Preference
Desired Job Title
Parts ManagerService WriterProcess Guide/ Auditor/Learning AmbassadorService Writer
Work Type
Full Time
Location Preference
On-Site
Location:
Charlestown, IN, USLouisville, KY
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
9
years of professional experience
Detail-oriented Parts Manager with a focus on inventory optimization and vendor relations. Recognized for enhancing team performance and driving customer satisfaction through effective leadership and communication.
Work History
Parts Manager
2 Years 6 Months- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Managed inventory levels, ensuring timely availability of parts for construction equipment and minimizing downtime.
- Managed a high-volume of orders while maintaining accuracy through close attention to detail and effective organizational skills.
- Collaborated with vendors to negotiate pricing and terms, optimizing procurement processes for parts.
- Conducted regular audits to maintain accuracy of stock records and optimize inventory turnover.
- Coordinated closely with other departments within the dealership to optimize operational efficiency across all areas of responsibility.
- Mentored new team members, providing training on department procedures and best practices to ensure their success.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Maintained daily cash log and processed deposits for entire location, ensuring accurate accounting across sales, service, and parts departments.
Service Writer
1 Year 11 Months- Improved customer satisfaction by providing timely and accurate service estimates.
- Managed customer inquiries and service requests efficiently to enhance client satisfaction.
- Coordinated service schedules and appointments, optimizing technician availability and reducing wait times.
- Documented service transactions accurately in internal systems, ensuring compliance with company protocols.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
Process Guide/ Auditor/Learning Ambassador
1 Year 11 Months- Analyzed performance data to identify areas for process improvement and drive productivity gains.
- Streamlined process workflows to enhance operational efficiency across various departments.
- Implemented training programs to ensure compliance with safety standards and operational protocols.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Mentored junior team members, fostering skill development and promoting best practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Service Writer
2 Years 5 Months- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Oversaw customer interactions, addressing inquiries and resolving issues effectively.
- Coordinated service requests and prioritized tasks to enhance workflow efficiency.
- Developed detailed service documentation to ensure accurate record-keeping and compliance.
Education
First Responder Certificate - EMT Studies
High School Diploma
Skills
Parts inventory management
Inventory management
Stock management
Inventory auditing
Warehouse operations
Ordering parts
Returns processing
Invoice processing
Vendor relations
Operations management
Customer service
Customer satisfaction
Timeline
Parts Manager
McCoy Construction and Forestry
2024.01 - CurrentRead More
Service Writer
Serco Global Services
2022.01 - 2023.12Read More
Process Guide/ Auditor/Learning Ambassador
Amazon
2020.01 - 2021.12Read More
Service Writer
Dart Trucking
2017.07 - 2019.12Read More
University of Cincinnati
First Responder Certificate from EMT Studies
Read More
New Richmond High
High School Diploma
Read More