Elizabeth Knight
Summary
Senior Public Relations student, expected to graduate in May, 2022 with a Bachelor's in Strategic Communication. Over five years of experience in customer service positions, and has completed work in multiple courses that provides experience working as part of a team on public relations campaigns. Proficient in Microsoft Office, possesses excellent verbal and written communication skills, and excels at time management and organization.
Overview
6
6
years of professional experience
Work History
Student Worker
CUB Freshens and Carlita’s Washington State University
Pullman, WA
08.2019 - Current
- Worked up to 19 hours per week in campus restaurants while completing full course load and maintaining honor roll GPA.
- Prepared various food and beverages, oftentimes in fast-paced environment.
- Notified supervisor of low stock as reminder to order ingredients, supplies and products.
- Trained new employees.
Student Data Collector
The Black Sheep
12.2020 - Current
- I have worked in several freelance jobs where I was contracted by The Black Sheep to conduct "secret shopping" campaigns consisting of online, phone, and in-person inquiries of local properties to evaluate their response to potential renters. My job was to document each inquiry in a detailed report, which I then submitted to The Black Sheep.
Seasonal Sales Associate
Lowe’s
Moses Lake , WA
05.2021 - 08.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Restaurant Shift Lead
Slices Brick Oven House
Moses Lake , WA
05.2021 - 08.2021
- Served and prepared some menu items
- Maintained energy and enthusiasm in fast-paced environment.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Utilized POS system to receive and process food and beverage orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Seasonal Cashier
Lowe’s
Moses Lake , WA
05.2020 - 08.2020
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
Restaurant Team Member
Taco Bell
Moses Lake , WA
08.2018 - 07.2019
- Greeted customers at drive-thru and took food orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Concessions Worker
Moses Lake Parks and Recreation, Aquatic Center Concessions
Moses Lake, WA
05.2016 - 09.2016
- Greeted customers and took food orders.
- Cooked and prepared menu items.
- Washed dishes and performed other cleaning tasks.
Education
Degree - Public Relations, Strategic Communication
Washington State University
Pullman, WA05.2022
Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Adobe InDesign and Photoshop
- Excellent verbal and written communication skills
- Ability to write in Associated Press style newswriting
- Team player and able to collaborate in groups to successfully complete projects and meet deadlines
- Over five years of experience in customer service related positions
- Excellent organizational, time management skills, and able to complete tasks under pressure, as demonstrated by ability to keep part time job for entire college career, while maintaining honor roll GPA
Accomplishments
- Maintained honor roll GPA for all of college career
- Selected to be part of the 2021 Panhellenic Legislative Lobbying Committee, the purpose of which was to push forward anti-hazing legislation in the January, 2021 session of the Washington State Legislature.
- Work in a journalism course, Reporting Across Platforms (COMJOUR 333), was recently submitted by the professor to the department chairman, for consideration for publication in a professional-level, university-affiliated news website.
Timeline
Seasonal Sales Associate
Lowe’s
05.2021 - 08.2021
Restaurant Shift Lead
Slices Brick Oven House
05.2021 - 08.2021
Student Data Collector
The Black Sheep
12.2020 - Current
Seasonal Cashier
Lowe’s
05.2020 - 08.2020
Student Worker
CUB Freshens and Carlita’s Washington State University
08.2019 - Current
Restaurant Team Member
Taco Bell
08.2018 - 07.2019
Concessions Worker
Moses Lake Parks and Recreation, Aquatic Center Concessions
05.2016 - 09.2016
Degree - Public Relations, Strategic Communication
Washington State University