Lydia Sampson
Upper Marlboro,MD
Summary
Dynamic professional with a proven track record at Lynn University, excelling in customer service and office management. Adept at strategic planning and problem-solving, I effectively guided students through financial aid processes, enhancing their college experience. Proficient in Microsoft Office Suite, I combine strong organizational skills with empathetic communication to achieve impactful results.
Overview
4
4
years of professional experience
Work History
Student Worker
Lynn University
Boca Raton, Florida
08.2021 - 08.2023
- Served as a supportive liaison between the university, students, and their families by discussing their financial status and solving funding challenges
- Worked closely with scholarship recipients, ensuring agreement terms are met to retain funding throughout their college career
- Assisted students and their families with the application process for different types of financial aid options, clearly explaining each step
Summer Workshop Alumni Assistance Team Member
PeerForward
Rochester, New York
07.2022 - 08.2022
- As a student alumnus of the PeerForward non-profit organization, returned to assist high school students with college readiness and develop their leadership characteristics in a college setting
- Planned, set-up materials, and guided students to their daily sessions
- Empathetically supported and counseled students who were struggling with the sessions, peers, or homesick
- Accompanied students to and from their dorm rooms, sessions, cafeteria, and other activities ensuring their safety
Sales Floor Associate
Garage Retail
Annapolis, Maryland
10.2019 - 08.2021
- Provided friendly customer service and clearly explained store policy to customers
- Consistently maintained clean and orderly checkout areas and monitored checkout stations, ensuring adequate cash and staff was available
- Established and identified price points and calculated charges using point-of-sale machines
- Methodically stocked shelves and marked prices on items
- Processed merchandise returns and exchanges and satisfactorily resolved customer complaints
Front Desk Receptionist
Express Healthcare
New Carrollton, Maryland
03.2021 - 05.2021
- As a trusted key holder, opened and prepared the office for the day turning off the answering service, adjusting the temperature, starting a new client sign-in sheet, turning on computers, and stocking treatment rooms with supplies
- Served as the welcoming first point of contact for each patient, providing excellent customer service when checking clients in and out of appointments
- Clearly explained new patient and other medical forms to clients before their appointments and copied their identification and insurance cards, verifying their insurance prior to each appointment
Education
BACHELOR OF SCIENCE DEGREE - Biology
Lynn University
Boca Raton, Florida05.2024
HIGH SCHOOL DIPLOMA -
Largo High School
Largo, Maryland06.2020
Skills
- Customer Service
- Office Management
- Written and Verbal Communication
- Organizational
- Administrative
- Strategic Planning
- Peer Counseling
- Active Listening
- Time Management
- Identity and insurance verification
- Research
- Microsoft Office Suite
- Biology laboratory practices
- Data Analysis
- Social Media
- YouTube
- Data analysis
- Laboratory techniques
- Critical thinking
- Team collaboration
- Front office support
- Problem-solving
- Social media management
- Administrative assistance
- Microsoft proficiency
- Data entry
- Telephone and email etiquette
Websites
Research Event
Comparing the Survivability of Lactobacillus Acidophilus, Josey Sumpter, Lydia Sampson, Cassandra S. Korte, PhD., Lynn University Student Symposium, 04/07/23
Accomplishments
Lynn University Student
Symposium
‘Comparing the Survivability of
Lactobacillus Acidophilus’
Josey Sumpter, Lydia
Sampson, Cassandra S. Korte,
PhD. April 7, 2023
Timeline
Summer Workshop Alumni Assistance Team Member
PeerForward
07.2022 - 08.2022
Student Worker
Lynn University
08.2021 - 08.2023
Front Desk Receptionist
Express Healthcare
03.2021 - 05.2021
Sales Floor Associate
Garage Retail
10.2019 - 08.2021
BACHELOR OF SCIENCE DEGREE - Biology
Lynn University
HIGH SCHOOL DIPLOMA -
Largo High School
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