Elizabeth Burdette
Hagerstown,MD
Summary
Results-oriented Senior Branch Manager with a strong focus on enhancing customer satisfaction, driving sales growth, and developing high-performing teams.
Builds diverse teams which executes the needs of the business.
Overview
26
26
years of professional experience
Work History
Senior Branch Manager
PNC Bank
Frederick, MD
08.2024 - Current
- Led branch operations ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Managed team performance through coaching, training, and performance evaluations.
- Established relationships with community organizations to promote banking services and outreach initiatives.
- Oversaw daily branch activities, optimizing workflow for efficiency and productivity gains.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
Branch Manager
M&T Bank
Hagerstown, MD
11.2023 - 08.2024
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Led branch operations, ensuring compliance with regulations and policies.
- Developed and implemented strategies to enhance customer satisfaction and retention.
Senior Branch Manager
PNC Bank
Hagerstown, MD
08.2011 - 11.2023
- Analyzed financial reports to identify trends and drive strategic business decisions.
- Collaborated with senior management on branch budgeting and resource allocation processes.
- Spearheaded initiatives to improve operational processes, resulting in enhanced service delivery standards.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
Branch Manager
Santander Bank Us
Frederick, MD
03.2009 - 08.2011
- Trained and mentored staff on sales techniques and customer service best practices.
- Analyzed financial reports to identify trends and improve branch performance.
- Managed risk assessment processes to safeguard assets and minimize losses.
- Collaborated with regional management to achieve strategic goals and objectives.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
Branch Manager
PNC Bank Formerly Mercantile
Frederick, MD
01.2001 - 03.2011
- Oversaw daily cash flow management, maintaining operational efficiency in transactions.
- Fostered a positive team environment through effective communication and leadership skills.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Associate of Science - Business Admin
Widener University
Chester, PA06.1984
Skills
- Operations management
- Staff development
- Sales management
- Loan documentation
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Customer relationships
- Decision-making
- Friendly
- Cash handling
- Relationship building
- Relationship building and management
- Approachable
- Verbal/written communication
- Proficient in MS office
- Goals and performance
- Banking
- Interviewing and hiring
- Coaching and mentoring
- Client relationship management
- Conflict resolution
- Training and development
- Public speaking
Accomplishments
- Received the Elevate Award for being a top Branch Manager at PNC and went through a 10 month executive training program.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty. My branch is currently a top star branch and received several awards.
- 2025 all Consumer sales categories were met. Business categories 3 of 5 were over 150% of goal
Languages
English
Full Professional
Timeline
Senior Branch Manager
PNC Bank
08.2024 - Current
Branch Manager
M&T Bank
11.2023 - 08.2024
Senior Branch Manager
PNC Bank
08.2011 - 11.2023
Branch Manager
Santander Bank Us
03.2009 - 08.2011
Branch Manager
PNC Bank Formerly Mercantile
01.2001 - 03.2011
Associate of Science - Business Admin
Widener University