IAN NEMBHARD
BRANCH OPERATIONS MANAGER
MIRAMAR,FL
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Branch Manager
- With over 18 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations
- Strengths include financial administration, team leadership and ability to prioritize independently
- Professional results-oriented manager, providing excellent customer service to exceed expectations through planning and managing operations.
Bank Branch Manager
FirstFlorida Credit Union
06.2006 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Assessed employee performance and developed improvement plans
- Identified and capitalized on community business opportunities with effective networking
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Increased branch loan production by more than 50% over loan goal expectation
- Recommended loan approvals and denials based on customer loan application reviews
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Exceeded new account goals by 12% in 2020.
- Identified partnership opportunities and established favorable business connections.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Submitted loan applications to underwriter for verification and recommendation.
Compliance Officer/Bank Branch Manager / BrightstarCredit
Union
05.2005 - 06.2006
- Submitted loan applications to loan underwriter for verification and recommendation
- Helped branch increase yearly loan production on average of 10%
- Managed over 25 customer calls per day
- Gathered and reviewed customer feedback to improve operations
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Education
Bachelor of Science - Finance And International Business
Florida International University
Miami, FLSkills
- Customer Service
- Shift Scheduling
- Banking Products and
- Services
- Operational Reports
- Coaching and Mentoring
- Business Development
- Performance Reviews
- Interviewing and Hiring
- Branch Operations
- Management
- Regulatory Compliance
- Financial Analysis
- Operations Management
- Sales Management
- Staff Development
- Branch Operations Management
- Risk Mitigation
- Financial Oversight
- Relationship Building and Management
- Account Review
- Cash handling expertise
- Bank security expert
- Relationship building and management
- Employee Development
- Staff Management
- Goals and performance
- Customer service awareness
- Strong team-builder
- Relationship Management
- Documentation
- Financial services
- Loans
- Staff Training
- Cash Handling
Interests
ADDITIONAL
INFORMATION
, NMLS LICENSE
CREDIT DISABILITY/LIFE INSURANCE LICENSE
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Successfully closed an average of 10 loans per month.
Affiliations
NMLS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Branch Manager
FirstFlorida Credit Union
06.2006 - Current
Compliance Officer/Bank Branch Manager / BrightstarCredit
Union
05.2005 - 06.2006
Senior Branch Manager
Bachelor of Science - Finance And International Business
Florida International University