Allana Smaltz
Hales Corners,WI
Summary
Reliable and punctual at any job successfully handles fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Offers strong people and typing abilities. Task prioritization, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Senior Branch Manager with over 2 years of progressive experience improving business processes, increasing revenue.
Overview
6
6
years of professional experience
Work History
Senior Branch Manager
webuyanycar.com
03.2023 - Current
- Working face to face with customers and business to assess cars/vehicles
- Negotiates prices with customers and deals with difficult customers daily over the phone and in person
- Keep everyone on task
- Training of new people
- Make sure we hit projections.
Customer Service Representative
Morley Companies
08.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Table Games Dealer
Potawatomi Casino
06.2018 - 01.2020
- Covered player and casino needs by rotating between games like dice, roulette, and keno
- Served customers with friendly greetings and knowledgeable game management
- Maintained strict security, continuously monitoring players for signs of cheating
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed solid relationships with staff, customers, and vendors
- Maintained full compliance with legal, health, and safety regulations
Skills
- Account Management
- Active Listening
- Understanding Customer Needs
- Customer Relationships
- Excellent time management skills
- Customer Service
- Conflict Mediation
- Customer Data Confidentiality
- Problem sensitivity, empathy and caring
- Relationship building and management
Timeline
Senior Branch Manager
webuyanycar.com
03.2023 - Current
Customer Service Representative
Morley Companies
08.2021 - 02.2023
Table Games Dealer
Potawatomi Casino
06.2018 - 01.2020