Dedicated office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in dynamic work environments. Proven organizational skills and a collaborative mindset enhance team operations and contribute to the successful achievement of goals. Committed to improving efficiency and productivity through effective communication and problem-solving abilities. A proactive approach ensures all tasks are completed with precision and professionalism.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Document Control
Westinghouse Electric Company, LLC
09.2024 - Current
Assisted in preparation of reports and presentations, contributing to informed decision-making processes.
Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
Streamlined office operations by implementing new administrative procedures, increasing overall workflow efficiency.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Coordinated document control processes to ensure compliance with regulatory standards.
Implemented training programs for staff on document management best practices.
Audited documents for completeness and adherence to quality standards, improving reliability.
Maintained confidentiality in handling sensitive documents, protecting both the organization''s intellectual property and client information from unauthorized disclosure.
Senior Administrative Assistant
Biscayne Homes, LLC
11.2019 - 02.2022
Coordinated executive schedules, meetings, and travel arrangements to optimize time management for senior leadership.
Managed communication flow between departments, ensuring timely information sharing and collaboration on projects.
Developed and maintained filing systems, enhancing document retrieval efficiency and compliance with organizational standards.
Streamlined office procedures, reducing redundancy and improving overall operational efficiency across administrative functions.
Prepared detailed reports and presentations for management review, contributing to data-driven decision-making processes.
Implemented new software tools that improved task tracking and project management workflows within the team.
Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
Installed Sales Department Manager
Lowe’s Home Improvement
04.2013 - 11.2019
Oversaw daily operations of Installed Sales Department, ensuring efficient workflow and productivity.
Managed inventory levels and coordinated materials for installation projects to meet customer demands.
Trained and mentored team members on installation processes and customer service best practices.
Collaborated with cross-functional teams to streamline project timelines and improve service delivery.
Implemented process improvements that enhanced operational efficiency and reduced installation turnaround times.
Established strong relationships with contractors and vendors, enhancing collaboration on installation projects.
Consistently met or exceeded sales targets while maintaining a strong focus on customer satisfaction throughout the entire process.
Conducted thorough site assessments prior to installation, reducing potential issues during project execution.
Proactively addressed potential problems in project execution by developing contingency plans to minimize disruptions to schedules or budgets.
Enhanced customer satisfaction by effectively managing installed sales projects from inception to completion.
Increased repeat business by consistently delivering high-quality installations within agreed-upon timeframes.
Education
Certification - Primavera P6 - Scheduling
Planning Academy
Surry
12-2025
High School Diploma -
Bridgeport High School
Bridgeport, OH
05.1990
Skills
Administrative support
Proficient in Microsoft Word
Microsoft outlook
Skilled in software usage
Proficient in resolving complex issues
Proficient in Excel spreadsheets
Document control
Reporting proficiency
Accomplishments
Established a Controlled Document/Work Order Package tracking process for Dominion Energy to implement Site Wide for increased company efficiency and productivity.
Implemented new software programs to associates, supplied training and understanding of the new software programs.
Timeline
Administrative Assistant/Document Control
Westinghouse Electric Company, LLC
09.2024 - Current
Senior Administrative Assistant
Biscayne Homes, LLC
11.2019 - 02.2022
Installed Sales Department Manager
Lowe’s Home Improvement
04.2013 - 11.2019
Certification - Primavera P6 - Scheduling
Planning Academy
High School Diploma -
Bridgeport High School
References
Bryant Puckett - Project Manager Westinghouse Electric Company, INC. (803) 288-5070
Frank Tietgens - Planner Westinghouse Electric Company, INC. (207) 651-3060
Alonzo King - Construction Manager Talent Burst (252) 340-3461
Rosalyn Dunbar - Outage Administrative Assistant Westinghouse Electric Company, INC. (901) 240-5981
Emergency Department Registered Nurse at Morristown Hamblen Healthcare SystemEmergency Department Registered Nurse at Morristown Hamblen Healthcare System