10
years of professional experience
Dynamic professional with extensive experience in strategic planning and operational management, dedicated to driving organizational success. Proven ability to leverage strong communication and organizational skills to enhance productivity and streamline workflows. Expertise in financial oversight and resource allocation ensures sustainable growth while optimizing operational efficiency. Committed to fostering a collaborative work environment that encourages innovation and continuous improvement.
Work History
Advanced Medical Support Assistant
6 Months- Coordinate patient scheduling and appointment management to enhance clinic efficiency.
- Manage patient electronic health records, ensuring accuracy and compliance with HIPAA regulations.
- Assisting in verifying insurance and patient eligibility for benefits.
- Facilitate customer service operations by efficiently processing incoming calls to the San Diego call center.
Resource Coordinator
8 Months- Directed day-to-day functions of Veterans Resource Center to enhance support services for veterans at La Jolla VA Medical Center.
- Delivered comprehensive resource support to veterans within medical center, focusing on benefits assistance, disability claims guidance, MyHealtheVet access, and community care services.
- Guided veterans through the use of va.gov and mobile app, and ensuring efficient appointment scheduling with Veteran Service Officers.
- Enabled veterans to utilize beneficiary travel service effectively. Streamlined enrollment and transportation scheduling processes. Enhanced travel arrangements through collaboration with transportation service and DAV transportation.
Regional Care Manager
9 Months- Oversaw management of 150+ clients and caregivers across Lake County, Indiana, and South Chicago suburbs.
- Facilitated caregiver education on disease processes, resulting in increased client motivation for healthy lifestyle changes. Established trusting relationships with clients by effectively listening to and addressing their needs and concerns.
- Facilitated networking events and job fairs to enhance recruitment strategies for attracting key talent. Oversaw the accurate documentation of client information, treatment plans, progress notes, discharge summaries, and medical histories.
Direct Support Professional/Caregiver
3 Years 10 Months- Developed and implemented tailored care plans for six family members, focusing on improving daily living skills and ensuring comfort.
- Delivered compassionate support for daily living activities, ensuring comfort and dignity in bathing, grooming, dressing, feeding, and toileting.
- Facilitated reliable transportation for medical appointments, social outings, and community events.
Government Information Specialist
2 Years- Oversaw privacy and FOIA programs for Jesse Brown and its four CBOCs.
- Resolved facility privacy breaches and HIPAA violations through thorough investigation and reporting. Advised executive leadership and regional legal counsel on privacy matters, contributing to improved compliance and risk management within medical center.
- Assessed and finalized business associate agreements and data use agreements while processing patient amendment and FOIA requests efficiently.
Administrative Officer
2 Years 2 Months- Executed comprehensive management analysis and developed planning principles to optimize human and financial resources within Anesthesia service, aligning with medical center goals.
- Analyzed and documented performance metrics for anesthesiologists and nurse anesthetists, incorporating resident feedback to inform professional growth.
Education
Master of Science - Healthcare Administration
- CAHME Accredited
Bachelor of Science - Business Administration
- Cum Laude graduate
Associate of Applied Science - Computer Business Systems
Military Service
April 2009 - April 2013
United States Navy
Second Class Petty Officer (E-5)
Awards: Navy/Marine Corps Achievement Medal (2), Joint Meritorious Unit Award, Humanitarian Service Medal
Timeline
Advanced Medical Support Assistant
Jennifer Moreno VA Medical Center
04.2026 - CurrentRead More
Resource Coordinator
Jennifer Moreno VA Medical Center
08.2025 - 04.2026Read More
Regional Care Manager
Rosie Mae Home Care
03.2024 - 12.2024Read More
Direct Support Professional/Caregiver
Private
05.2020 - 03.2024Read More
Government Information Specialist
Jesse Brown VA Medical Center
05.2018 - 05.2020Read More
Administrative Officer
Jesse Brown VA Medical Center
03.2016 - 05.2018Read More
Walden University
Bachelor of Science from Business Administration
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Robert Morris University
Associate of Applied Science from Computer Business Systems
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University of Illinois At Chicago - School of Public Health
Master of Science from Healthcare Administration
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