Sarah Martin
Opelika
Summary
Detail-oriented Advanced Medical Support Assistant with expertise in HIPAA compliance and patient advocacy. Proven ability to manage appointment scheduling and veteran healthcare needs effectively.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Columbus
01.2023 - 10.2025
- As an Advanced Medical Support Assistant, I meticulously executed the duties of customer service and other duties assigned for the proper and timely treatment of veterans, and maintained appointment databases for multiple outpatient clinics.
- Advanced knowledge of benefits and enrollment through the Vista database to extract, categorize, and collect patients' insurance and provider documents to manage veterans' healthcare needs.
- I interpret and communicate the required Veterans Health Administration scheduling directives, and complete accurate scheduling responsibilities.
- I stay in compliance and follow the policy of protecting sensitive and private information in accordance with HIPAA and privacy laws to safeguard patient information.
- Advanced knowledge in specialty clinics (cardiology, pulmonary, endocrinology, renal, rheumatology, respiratory, sleep, and nuclear medicine) is essential.
- FEMA certified and also attended the Aspiring Supervisor program, and received a certificate.
Advanced Medical Support Assistant
Department of Veterans Affairs
Vallejo
07.2017 - 01.2023
- As an Advanced Medical Support Assistant, I meticulously executed customer service and other assigned duties to ensure the proper and timely treatment of veterans. I maintained appointment databases for multiple outpatient clinics.
- Advanced knowledge of benefits and enrollment through the Vista database to extract, categorize, and collect patients' insurance and provider documents to manage veteran healthcare needs.
- I interpret and communicate the required Veterans Health Administration scheduling directives, and complete accurate scheduling responsibilities.
- I stay in compliance and follow the policy of protecting sensitive and private information in accordance with HIPAA and privacy laws to safeguard patient information.
- I have trained new employees with knowledge of the operations of specialty clinics for seven years at Mare Island VA.
- I work with and assist the Veteran Service Officer with clients for claims, DD214, housing, Survivor Benefits, and disabilities. Work with a social worker and assist with homeless veterans.
- I have received the Anytime and Northstar awards for my dedicated work and continuous care to veterans.
Education
Associate of Science - Medical Assisting
Carrington College
Pleasant Hill, CA06-2003
Some College (No Degree) - Medical Assisting
Carrington College
SacramentoSkills
- Benefits enrollment
- HIPAA compliance
- Vista database management
- Specialty clinic support
- Attention to detail
- Patient triage
- Emergency response preparedness
- Problem solving
- Patient advocacy
- Electronic health records management
- Appointment scheduling expertise
- Strong communication
- Professionalism and ethics
- Resourcefulness and initiative
- Medical terminology proficiency
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2023 - 10.2025
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2017 - 01.2023
Associate of Science - Medical Assisting
Carrington College
Some College (No Degree) - Medical Assisting
Carrington College