Elizabeth Dicecco-Roots
Saratoga Springs,NY
Summary
My goal is to obtain a clerical position with New York State. I've worked in various positions of management. I have been a Self-motivated Stenographer bringing extensive background in transcription and administrative roles within a office setting. I have extensive experience with computer programs and the ability to produce a grammatically correct transcript with 98% accuracy. Highly-knowledgeable individual with assorted certifications employing strong work ethic, strict adherence to confidentiality and in-depth understanding of legal terminology.
Overview
19
19
years of professional experience
Work History
General Manager
AllTown Fresh
11.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Food and Beverage Manager, Banquet Manag
Holiday Inn Hotel
08.2022 - 10.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Server/Bartender Shift Manager
Davidson Brothers Brewing Company Inc.
06.2020
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server/Bartender
Red Robin International
07.2016 - 08.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Applebee's
07.2015 - 07.2016
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Help maintained guests safety throughout their whole experience
Stenographer
Self Employed
05.2005 - 01.2015
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts
- Managed and organized all aspects of corporate and LLC based legal transactions coordinating document flow and logistical preparation for complex legal transactional closings
- Reviewed transcriptions to ensure accuracy in grammar, punctuation and spelling
- Recounted previously recorded information to provide reference for proposed question or subject matter
Education
Court Reporting
Commack Business Institute
Commack, NY2005
High School Diploma -
Longwood High School
Middle Island, NY1989
Skills
- Vocabulary expansion
- Grammar mastery
- Error Correction
- Punctuation accuracy
- Office Administration
- Customer Service
- Report Preparation
- Billing and Invoicing
- Spreadsheet development
Professional References
Dominick Locooriere
518-848-6237
Johnstown, Applebee's GM
Spencer Sherry
607-434-9855
Grants Coordinator
Niall Roche
315-558-0772
Food & Beverage Manager, Homewood Suites
Timeline
General Manager
AllTown Fresh
11.2023 - Current
Assistant Food and Beverage Manager, Banquet Manag
Holiday Inn Hotel
08.2022 - 10.2023
Server/Bartender Shift Manager
Davidson Brothers Brewing Company Inc.
06.2020
Server/Bartender
Red Robin International
07.2016 - 08.2019
Server
Applebee's
07.2015 - 07.2016
Stenographer
Self Employed
05.2005 - 01.2015
Court Reporting
Commack Business Institute
High School Diploma -
Longwood High School
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