Elizabeth Shawn Liveoak
Wilsonville,AL
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations as well as medical knowledge and proficiency. Assisting physicians with patient treatments, vaccine administration. Known for remaining poised and calm in busy environments.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Serendipity Resort and Campground
Brownsville, Tennessee
2025.05 - 2026.06
- Managed reservations using property management software, ensuring seamless guest experiences.
- Facilitated efficient check-in and check-out procedures for guests.
- Resolved guest inquiries and concerns promptly, enhancing overall guest satisfaction.
- Resolved guest complaints with professionalism and efficiency.
- Processed payments accurately and issued receipts, contributing to efficient transaction handling.
- Provided local area information to enhance guest experience during stays.
- Maintained cleanliness and organization of front desk area consistently.
Front Desk Receptionist
Yogi Bears Jellstone Park
Cave City, Kentucky
2024.01 - 2024.10
- Greeted and assisted guests upon arrival at the park entrance.
- Scheduled reservations and coordinated check-in/check-out processes for guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed phone calls, providing information and answering inquiries from visitors.
- Addressed guest concerns promptly, ensuring satisfaction with services offered at the park.
- Provided local information and recommendations to enhance guest experiences during stays.
- Handled cash transactions and processed payments using the point-of-sale system.
- Collaborated with team members to ensure smooth daily operations at the park.
Medical Assistant
Bama Pediatrics
Tuscaloosa, Alabama
2021.07 - 2023.09
- Assisted healthcare providers during patient examinations and procedures, contributing to higher-quality care delivery.
- Administered injections, medications, and treatments to support patient recovery.
- Collected patient histories and vital signs for clinician review to support accurate assessments.
- Educated patients on treatment plans and preventive care practices to promote health literacy.
- Streamlined patient scheduling and appointment confirmations, improving patient access and reducing wait times.
- Prepared examination rooms with necessary supplies and equipment, ensuring readiness for incoming patients.
- Maintained accurate medical records using electronic health record systems, ensuring timely information sharing for better patient outcomes.
- Adhered to HIPAA regulations to safeguard confidential patient information at all times.
Medical Assistant
Internal Medical Associates
Tuscaloosa, Alabama
2018.02 - 2021.03
- Supported front office operations by managing scheduling, confirming appointments, and verifying insurance.
- Created welcoming environment during visits to enhance patient experiences.
- Registered new patients accurately using practice management software to maintain demographic integrity.
- Performed basic laboratory tests under physician or registered nurse supervision to assist in diagnostics.
- Conducted EKGs, spirometry testing, and audiograms as requested by physicians for comprehensive assessments.
- Informed patients about medications and procedures to promote adherence to physician instructions.
- Streamlined workflow during appointments by organizing patient charts before clinic sessions.
- Documented notes during patient visits accurately for thorough record-keeping.
Education
Licensed Practicl Nurse - Nursing
Wallace State Community College
Hanceville, AL2004-05
Some College (No Degree) - General Studies
Troy University
Troy, ALSkills
- Reservations management
- Payment processing
- Customer relationship management
- Guest complaint resolution
- Scheduling appointments
- Appointment confirmations
- Documentation and reporting
- Data entry
- Problem solving
- Attention to detail
- Verbal communication
- First aid training
- Basic life support certification
- Vital signs assessment
- Patient triage
- Suture removal
- Simple dressings
- Venipuncture and phlebotomy
- Medical transcription
- Equipment sterilization
- HIPAA compliance
- Reliable transportation
- Medical terminology expertise
- HIPAA compliance
Timeline
Guest Service Representative
Serendipity Resort and Campground
2025.05 - 2026.06
Front Desk Receptionist
Yogi Bears Jellstone Park
2024.01 - 2024.10
Medical Assistant
Bama Pediatrics
2021.07 - 2023.09
Medical Assistant
Internal Medical Associates
2018.02 - 2021.03
Licensed Practicl Nurse - Nursing
Wallace State Community College
Some College (No Degree) - General Studies
Troy University