Elizabeth Soriano Laureano
IT Technician
Folsom,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
Work History
Teacher's Assistant
Catapult Learning
Sacramento, CA
05.2018 - 10.2021
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Domestic Violence Advocate
Domestic Violence Advocate, STAND UP PLACER
Placer County, CA
01.2019 - 04.2020
- Worked with customers to understand needs and provide excellent service.
- Handled 40-50 calls per day to address customer inquiries and concerns.
- Identified issues, analyzed information, and provided solutions to problems.
Behavioral Health Technician
Learning ARTS
Citrus Heights, CA
05.2017 - 04.2018
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Assistant Manager
Akaal Pet Hospital
Citrus Heights, CA
05.2016 - 04.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Dog Trainer
CageFree K-9 Camp
Los Angeles, CA
01.2010 - 01.2012
- Evaluated animals to determine temperaments, abilities, and aptitude for training.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Education
Associate of Arts - English
Folsom Lake College
Folsom, CA01.2023
IT Support - IT Support Professional Certificate
Google Grow
Google06.2022
High School Diploma -
Olympic High School
Santa Monica, CA06.2012
Skills
- Relationship Issues Management
- Managing Multiple Priorities
- Calm and Professional Under Pressure
- Organization and Prioritization
- Experience with Diverse Student Populations
- Collaborative and Team-Oriented
- Verbal and Written Communication
- Creating Visual Displays
- Special Education
- Google Apps for Education
- Bilingual in Spanish and English
- Promoting Social and Emotional Development
Timeline
Domestic Violence Advocate
Domestic Violence Advocate, STAND UP PLACER
01.2019 - 04.2020
Teacher's Assistant
Catapult Learning
05.2018 - 10.2021
Behavioral Health Technician
Learning ARTS
05.2017 - 04.2018
Assistant Manager
Akaal Pet Hospital
05.2016 - 04.2017
Dog Trainer
CageFree K-9 Camp
01.2010 - 01.2012
Associate of Arts - English
Folsom Lake College
IT Support - IT Support Professional Certificate
Google Grow
High School Diploma -
Olympic High School
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