Microsoft Office Suite
Elizabeth J. Wilk
Human Services
Patchogue,NY
Summary
Reliable professional experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Care Coordinator
Family Service League
Bay Shore, NY
11.2017 - Current
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Managed over 50 patients while monitoring and evaluating care plans.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Assistant Program Director
Kids Clubhouse Of Suffolk
Port Jefferson Station, NY
01.2016 - 11.2017
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Drafted agendas, recorded minutes and created documents for meetings.
- Oversaw staff schedules and assignments to handle programming demands.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Worked with directors and board members to develop lesson plans and special events for children.
Sales Associate/Seasonal Manager
Macys Department Store
Lake Grove, NY
01.2013 - 01.2017
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Supervised sales team of 25 people, stepping in to support employees and deliver smooth sales processes for clients.
- Provided positive first impressions to welcome existing, new and potential customers.
Administrative Assistant to the Executive Director
Boys & Girls Club Of Suffolk
Port Jefferson Station, NY
01.2013 - 01.2015
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Bachelor of Arts - Political Science
Stony Brook University
Stony Brook 08.2014 - 05.2016
Skills
Policies and procedures
Verbal and written communication
Schedule optimization
Action Planning
Self-Motivated
Documentation and reporting
Software
Productivity Software Applications
Interests
Volunteering and Community Involvement
Writing
Making Music
Timeline
Care Coordinator
Family Service League
11.2017 - Current
Assistant Program Director
Kids Clubhouse Of Suffolk
01.2016 - 11.2017
Bachelor of Arts - Political Science
Stony Brook University
08.2014 - 05.2016
Sales Associate/Seasonal Manager
Macys Department Store
01.2013 - 01.2017
Administrative Assistant to the Executive Director
Boys & Girls Club Of Suffolk
01.2013 - 01.2015