Elizandra Sedano
Bakersfield,CA
Summary
Dynamic Merchandise Manager with a proven track record at Petco, excelling in inventory management and sales analysis. Expert in product merchandising and associate training, driving customer engagement and satisfaction. Successfully optimized stock levels, reducing markdowns and enhancing store performance through strategic planning and effective communication.
Newly Graduated from Westec Training with all certifications
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Petco Animal Supplies Stores Inc.
Ventura, CA
04.2015 - 09.2019
- Developed merchandise strategies to maximize product assortment and enhance customer experience.
- Led inventory management initiatives, improving stock accuracy and reducing discrepancies.
- Trained and mentored team members on visual merchandising standards and best practices.
- Analyzed sales data to identify trends and optimize product placement for increased visibility.
- Collaborated with marketing teams to create promotional displays that drive foot traffic
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set
- Improved inventory accuracy with introduction of new barcode scanning system, streamlining
- Enhanced store layout for optimal customer flow, resulting in more engaging shopping experience.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
- Trained new employees in merchandising techniques, elevating overall team
- Identified opportunities
- Completed monthly profit and loss performance reports.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Merchandise Coordinator
Frys Food
Tucson, AZ
07.2022 - 2024
- Coordinated merchandise displays to enhance customer engagement and drive sales.
- Managed stock levels and inventory accuracy through regular audits and replenishment initiatives.
- Collaborated with vendors to optimize product selection and availability within the store.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Trained team members on best practices for product placement and visual merchandising techniques.
- Developed promotional materials to support seasonal campaigns and increase customer interest.
- Implemented process improvements that streamlined inventory management operations.
- Supported cross-functional teams in executing marketing initiatives aligned with corporate objectives.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Talked with vendors and suppliers about product orders and issues.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Worked with managers and advertising directors to optimize promotions.
- Supervised departmental employees.
Front End Supervisor
Walmart
08.2019 - 2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Managed inventory levels, facilitating accurate stock replenishment and organization.
- Implemented process improvements that streamlined workflow and increased efficiency.
- Conducted performance evaluations to assess staff progress and development needs.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Coordinated schedules to optimize workforce allocation during peak hours.
- Maintained high standards of safety and cleanliness in work environment.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
- Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
- Managed inventory levels at checkout, ensuring that high-demand items were always available.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
- Enhanced team morale and productivity by implementing weekly feedback sessions.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
CPR Certified - Emergency Response
Westec
Bakersfield, CAEmergency Response Technician Training - Emergency Response
Westec
Bakersfield, CAContractor Confined Space - Hazardous Identification And Pre Entry Planning
Westec
Bakersfield, CASupervisor Safety Training - Construction
Westec
Bakersfield, CAPassport ( Oilfield Hazard Awareness) - Oil Industry
Westec
Bakersfield, CA40 Hazwoper Safety Training - Hazardous Waste And Emergency Response
Westec
BakersfieldGED -
Vista Real High School
Ventura, CA06.2009
Skills
- Negotiations
- Pricing and signage updates
- Digital marketing
- Retail operations
- Sales analysis
- Product merchandising
- Shrink reduction
- Merchandise processing
- Associate training
- Merchandise presentation
- Maintaining stock levels
- Inventory management
- Lockout and tagout procedures
- Public safety awareness
- Confined space entry
- Hazardous materials handling
- Emergency response planning
- Air monitoring techniques
- First aid administration
- Fall protection systems
- First aid certified
- Public speaking
- Emergency response procedures
- Hazard prevention
- Critical thinking
- Computer skills
- Organizational skills
Certification
40 Hazwoper Safety Training, Contractor Confined Space, PASSPORT ( Oilfield Hazard Awareness), Emergency Response Technician Training, Supervisor training, Supervisor Safety Training, Forklift Safety training, CPR Certification
Timeline
Merchandise Coordinator
Frys Food
07.2022 - 2024
Front End Supervisor
Walmart
08.2019 - 2021
Merchandise Manager
Petco Animal Supplies Stores Inc.
04.2015 - 09.2019
CPR Certified - Emergency Response
Westec
Emergency Response Technician Training - Emergency Response
Westec
Contractor Confined Space - Hazardous Identification And Pre Entry Planning
Westec
Supervisor Safety Training - Construction
Westec
Passport ( Oilfield Hazard Awareness) - Oil Industry
Westec
40 Hazwoper Safety Training - Hazardous Waste And Emergency Response
Westec
GED -
Vista Real High School