ELIZBETH MORALES
La Habra,CA
Summary
Dynamic professional with a proven track record in provider relationship management and customer service excellence, honed at SOCALDSC and other leading companies. Skilled in data analysis and fluent in Spanish, I excel in fostering strong partnerships and driving operational efficiencies. Demonstrated ability to resolve conflicts and boost provider and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Provider Relations
SOCALDSC
La Habra, CA
2024.03 - 2024.07
- Assist dental providers with questions about policies, procedures, claims, billing, and reimbursement.
- Build strong relationships with dental teams and their office teams to promote satisfaction and collaboration.
- Address and resolve any issues or complaints promptly.
- Analyze provider performance metrics (claims processing, patient satisfaction).
Logistics Coordinator
Noble House Furniture
Ontario
2021.03 - 2023.10
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Brand Ambassador II
Forever 21
Brea, CA
2016.10 - 2021.03
- Train and mentor store associates to maintain brand standards.
- Deliver exceptional customer service by greeting and assisting shoppers.
- Support floor resets, and manage inventory placement to maximize sales.
- Promote brand loyalty by encouraging customers to join loyalty programs.
Sales Associate
Charlotte Russe
Brea
2014.11 - 2016.12
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
La Vista High
Fullerton, CASkills
- Provider Relationship Management
- Dental insurance processes and terminology
- Problem-Solving and Conflict Resolution
- Data analysis and reporting
- Excellent communication and interpersonal skills
- Self motivation
- Spanish fluency
- Microsoft PowerPoint
- Microsoft office
- Organizational skills
- Customer service excellence
Timeline
Provider Relations
SOCALDSC
2024.03 - 2024.07
Logistics Coordinator
Noble House Furniture
2021.03 - 2023.10
Brand Ambassador II
Forever 21
2016.10 - 2021.03
Sales Associate
Charlotte Russe
2014.11 - 2016.12
High School Diploma -
La Vista High