Elizebeth Garza
Corona,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Became resourceful and self-directed with developing and organizing resources to offer high-quality service.
Overview
12
12
years of professional experience
Work History
Disney Special Activities Coordinator- Club 33
Disneyland Resort
11.2012 - Current
- As a Lead, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Assisted all Club 33 Members, government officials, and executives from within the Walt Disney Company and other Fortune 500 companies,
- Took soul responsibility overseeing the full production of a guest visit from arrival to departure.
- Became the Point of Contact for the Welcome Team and reset guidelines and expectations to make the role more consistent.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
Guest Relations VIP Tour Guide
Disneyland Resort
04.2013 - 11.2021
- Took responsibility for VIP guests visits and guided guests to best utilize their time at the Disneyland Resort.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring tours to cater to different age groups, cultural backgrounds, and abilities.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Took on the Lead role at the lost and found location overseeing up to 15 cast members a day and policies.
Cashier (Seasonal)
Sephora
10.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Increased company revenue by upselling up to 7 additional products and services during interactions.
Stylist Assistant
Hair Topics
09.2012 - 04.2013
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted three hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
Education
Associate of Arts - English
Victor Valley College
Victorville, CA06.2021
Associate of Arts - Theatre
Victor Valley College
Victorville, CA06.2021
Associate of Science - Pre-Nursing
Victor Valley College
Victorville, CA06.2021
Associate of Science - Kinesiology
Victor Valley College
Victorville, CA06.2021
No Degree - Childbirth Education/Birth Doula
International Doula Institute
Online06.2021
No Degree - Cosmetology
Salon Success Academy
Redlands, CA09.2012
Skills
- Event Promotion
- Program Development
- Music and Entertainment Coordination
- Team building
- Team Leadership
- Problem-Solving
- Time Management
- Multitasking
Awards
- Young Thespians Society 2011
- Awarded Cesar Chavez Scholarship 2011
- Awarded seven medals in the Southern California Academic Decathlon 2007
Languages
American Sign Language
Professional Working
Timeline
Cashier (Seasonal)
Sephora
10.2020 - 01.2021
Guest Relations VIP Tour Guide
Disneyland Resort
04.2013 - 11.2021
Disney Special Activities Coordinator- Club 33
Disneyland Resort
11.2012 - Current
Stylist Assistant
Hair Topics
09.2012 - 04.2013
Associate of Arts - English
Victor Valley College
Associate of Arts - Theatre
Victor Valley College
Associate of Science - Pre-Nursing
Victor Valley College
Associate of Science - Kinesiology
Victor Valley College
No Degree - Childbirth Education/Birth Doula
International Doula Institute
No Degree - Cosmetology
Salon Success Academy
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