Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizet Cruz

Gibsonton,FL

Summary

Experienced Customer Service Representative employee dedicated to providing excellent service. Comfortable working in fast-paced environment attending to customer needs including incoming calls, issue resolution, gathering and analyzing information as necessary and providing excellent customer service.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Representative

Maximus
01.2021 - 10.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Front Desk Receptionist

Reina's Beauty Bar
01.2019 - 02.2020
  • Greeted aguests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Associate Of Arts And Sciences - Pre-Medicine

Hillsborough Community College
Tampa, FL

Skills

  • Customer Support
  • Call Center Operations
  • Issue Research
  • Problem-Solving
  • Bilingual
  • Customer Relations
  • Microsoft Office
  • Administrative and Office Support
  • Data Management
  • Critical Thinking
  • Active Listening
  • Computer Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Maximus
01.2021 - 10.2023

Front Desk Receptionist

Reina's Beauty Bar
01.2019 - 02.2020

Associate Of Arts And Sciences - Pre-Medicine

Hillsborough Community College

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Elizet Cruz