Elizeth Hernandez
Anaheim,CA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Shin Imaging Center
02.2024 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant and Scheduler
Restore Orthopedics and Spine Center
05.2023 - 02.2024
- Schedule patient appointments and manage the calendar for Dr. Navid Ghalambor.
- Room patients and prepare them for consultations with the doctor.
- Answer a high volume of calls and schedule new patient appointments and follow-ups.
- Verify insurance coverage using various platforms such as Epic, Medicare, Blue Shield, and Availity.
- Assist Dr. Ghalambor and PA in scheduling patients' follow-up appointments.
- Handle billing and coding tasks for the clinic.
- Manage all incoming mail and process medical records requests.
- Schedule occupational therapy appointments for therapists.
- Coordinate pre-operative appointments for patients.
- Arrange medication delivery to pharmacies post-appointment.
- Assist with PRP (Platelet-Rich Plasma) injections under supervision.
Personal Trainer/Coach/Front Desk
UFC FIT
01.2022 - 07.2023
- Conduct one-on-one training sessions and lead group HIIT classes.
- Design personalized fitness and nutrition plans to achieve client goals.
- Provide exceptional customer service and ensure client satisfaction.
- Instruct clients on proper use of gym equipment, weights, and machines.
- Manage front desk operations including member services and gym tours.
Front Desk Associate
United Medical Imaging Healthcare
03.2019 - 03.2020
- Greeted patients and managed high-volume phone calls.
- Scheduled appointments and maintained office supplies.
- Provided excellent customer service and handled patient inquiries.
- Trained new front desk agents and managed cash transactions.
Assistant Baker/Food Prep/Waiter
Murrieta Hot Springs Conference and Retreat Center
08.2013 - 08.2016
- Assisted in baking various goods while maintaining quality standards.
- Resolved customer issues and ensured customer satisfaction.
- Managed daily orders and maintained baking supplies inventory.
Education
Associate - Health and Fitness Training
Platt College
Anaheim04.2022
Associate - Medical Administrative Specialist
Platt College
Anaheim09.2019
Skills
- Customer service skills
- Ability to work independently
- CPR/AED/First Aid Certified
- HIPAA Certified
- OSHA Certified
- Proficient in vital signs, billing and coding, medical records
- Knowledge of human anatomy and biomechanics
Certification
- NASM Certified Personal Trainer/Coach
- NASM Certified Nutritionist
- NASM Certified in Performance Enhancement
- NASM Group Fitness Instructor
Languages
Fluent in English and Spanish
Timeline
Medical Receptionist
Shin Imaging Center
02.2024 - 05.2025
Medical Assistant and Scheduler
Restore Orthopedics and Spine Center
05.2023 - 02.2024
Personal Trainer/Coach/Front Desk
UFC FIT
01.2022 - 07.2023
Front Desk Associate
United Medical Imaging Healthcare
03.2019 - 03.2020
Assistant Baker/Food Prep/Waiter
Murrieta Hot Springs Conference and Retreat Center
08.2013 - 08.2016
Associate - Health and Fitness Training
Platt College
Associate - Medical Administrative Specialist
Platt College