Erin Scott
Bel Aire,Kansas
Summary
Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 6-7 years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Xpress Wellness Urgent Care
11.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Surgical Technologist
Wesley Medical Center
04.2021 - 01.2024
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
Surgical Technologist
The Plastic Surgery Center
08.2020 - 06.2021
- Prepare operating rooms for surgery.
- Sterilize equipment and make sure that there are supplies for surgery.
- Ready patients for surgery, such as by washing and disinfecting incision sites.
- Help surgeons during surgery by passing them instruments and other sterile supplies.
Opthalmic Technician
GRENE VISION GROUP
05.2020 - 08.2020
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
CNA - Certified Nursing Assistant
Immediate Medical Care
08.2016 - 05.2020
- Took vital signs regularly
- Cleaned rooms, bathrooms, and floors
- Assisted with wound care
- Worked in a Urgent Care Facility
- Gave patients their medication
- Recorded patient care
- Cleaned and sanitized rooms
- Handled minor wound care
- Documented all care
- X-rays
- Phlebotomy
- Injections
Sales Associate
Marshalls
04.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
The salon
12.2015 - 12.2016
- Welcomed customers
- Answered phones directed visitors and took messages
- Returned calls to Clients
- Helped customers schedule appointments
- Took customers' information
Lifeguard
City of Wichita-Parks and Recreation
05.2014 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Education
Associate in Surgical Technology -
Hutchinson Community College
Wichita, KS09.2024
Associate in Gen Ed's -
Wichita Area Technical College
Wichita, KS05.2019
High school or equivalent in Diploma -
Northwest High School
Wichita, KS05.2017
Skills
- CNA
- Customer Service
- Certified Nursing Assistant
- Phones
- Problem Resolution
- Data Entry
- Filing
- Receptionist
- Microsoft
- Customer Service Skills
- Microsoft Word
- Lifeguard
- Medical Imaging
- Patient Care
- Phlebotomy
- Vital Signs
- Swimming
- Medical terminology
- Sterile processing
- Leadership
- Medical office experience
- EMR systems
- Experience Administering Injections
- Ophthalmology Experience
- Hospital Experience
- Anatomy Knowledge
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Registration
Office Administration
Microsoft Office
HIPAA Compliance
Appointment Setting
Insurance Verification
HIPAA Guidelines
Appointment management
Payment Collection
Reminder calls
Medical Billing
Records Management
Certification
- BLS/CPR, 09/01/20, 09/01/22
- First Aid Certification
- Lifeguard Training
- Certified Surgical Technologist
Personal Information
Work Permit: Authorized to work in the US for any employer
References
- Stephanie Harper, (316) 737-1741, Co-Worker
- Natalie Deamen, +1 (316) 841-8995, Co-worker
- Denise Berry, +1 (316) 461-2492, Co-worker
Timeline
Medical Receptionist
Xpress Wellness Urgent Care
11.2023 - Current
Surgical Technologist
Wesley Medical Center
04.2021 - 01.2024
Surgical Technologist
The Plastic Surgery Center
08.2020 - 06.2021
Opthalmic Technician
GRENE VISION GROUP
05.2020 - 08.2020
CNA - Certified Nursing Assistant
Immediate Medical Care
08.2016 - 05.2020
Receptionist
The salon
12.2015 - 12.2016
Sales Associate
Marshalls
04.2015 - 01.2017
Lifeguard
City of Wichita-Parks and Recreation
05.2014 - 08.2016
Associate in Gen Ed's -
Wichita Area Technical College
High school or equivalent in Diploma -
Northwest High School
- BLS/CPR, 09/01/20, 09/01/22
- First Aid Certification
- Lifeguard Training
- Certified Surgical Technologist
Associate in Surgical Technology -
Hutchinson Community College
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