Elizabeth Curtis

As the Scholarship Coordinator, I worked directly with tribal students to support their journey into higher education. I guided students through every step of the financial aid process, helping them complete FAFSA applications, KBIC scholarship forms, and a variety of external scholarship opportunities. I also assisted with necessary college paperwork, ensuring students had the information and support they needed to successfully enroll and stay on track academically.
A major part of my role involved maintaining organized and up‑to‑date student files. I tracked grades, credit hours, GPAs, and contact information for each student, ensuring that all documentation was accurate and complete. I also managed the Michigan Indian Tuition Waiver (MITW) process and worked closely with the Tribal Liaison at MiLEAP to resolve issues and support students’ eligibility.
Beyond administrative responsibilities, I actively engaged in outreach efforts to promote post‑secondary education within the tribal community. I provided guidance to students and families about higher education options, financial aid, and program requirements, and I helped create a welcoming and supportive environment where students felt confident pursuing their educational goals. My role required strong communication, attention to detail, confidentiality, and a commitment to empowering tribal students on their academic paths.

• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

• Responded to elder inquiries and provided technical assistance over phone and in person.
• Used Microsoft Office to create and updated tracking documents.
• Monitored elders to identify potential issues.
• Tracked and documented elder interactions in to maintain accurate records.
• Responded to elder inquiries and resolved complaints to establish trust and increase satisfaction.
• Offered assistance in implementing and developing training programs.
• Generated reports to track performance and analyze trends.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Trained new team members on company procedures, customer service and issue resolution.
• Handled assignments independently with good judgement and critical thinking skills.