Lenita Sally
Milwaukee
Summary
Dynamic professional with a proven track record at Milwaukee Area Technical College, enhancing operational workflows and fostering collaborative environments. Expert in document management and customer service, I've led teams to streamline processes and improve productivity. Skilled in MS Office and relationship building, my strategic planning and project coordination have consistently aligned with company objectives, driving success.
Knowledgeable Human Resources professional with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
24
24
years of professional experience
Work History
Scholarship Coordinator
Milwaukee Area Technical College
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Financial Aid Specialist
Milwaukee Area Technical College
05.2024 - Current
- Proactively monitored regulatory changes impacting the administration of financial aid programs to ensure continued compliance within the institution.
- Enhanced student awareness of financial aid opportunities by conducting informative workshops and presentations.
- Increased financial aid application submissions by streamlining the application process and providing clear instructions for students.
- Streamlined communication channels between students, parents, and the financial aid office to ensure timely resolution of inquiries.
Lead Arena Dispatcher
Fiserv Forum
05.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Human Resource Manager
Smarty Pants Development Center
10.2010 - 11.2012
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
Trainer
Weenergies
06.2001 - 10.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Education
Associate of Arts - Organizational Leadership
Milwaukee Area Technical College
Milwaukee, WI05-2019
Associate of Arts - Human Resources Management
Milwaukee Area Technical College
Milwaukee, WI05-2018
High School Diploma -
North Division High School
Milwaukee, Wi06-1990
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Discretion and confidentiality
- Document management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
Timeline
Scholarship Coordinator
Milwaukee Area Technical College
10.2024 - Current
Financial Aid Specialist
Milwaukee Area Technical College
05.2024 - Current
Lead Arena Dispatcher
Fiserv Forum
05.2019 - Current
Human Resource Manager
Smarty Pants Development Center
10.2010 - 11.2012
Trainer
Weenergies
06.2001 - 10.2012
Associate of Arts - Organizational Leadership
Milwaukee Area Technical College
Associate of Arts - Human Resources Management
Milwaukee Area Technical College
High School Diploma -
North Division High School
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