YOLANDA BURNS
Milwaukee,USA
Summary
Dedicated and experienced professional with a strong background in customer service, security, academic services, and fraud prevention. Known for completing tasks efficiently, working collaboratively with cross-functional teams, and maintaining a strong work ethic. Seeking a security-related position within a reputable organization where I can utilize my skills and experience to contribute to safety and operational excellence.
I'm highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
20
20
years of professional experience
Work History
Student Success Liaison
Milwaukee Area Technical College
03.2022 - Current
- Support student retention and success through outreach, guidance, and referrals to appropriate services
- Collaborate with faculty, advisors, and support departments to remove barriers to student success
- Maintain accurate records of student interactions and follow-up outcomes using EAB tools
- Assist students in navigating college processes, financial aid, and academic resources
- Coordinate workshops and events focused on academic achievement, wellness, and personal development
- Uphold FERPA regulations and demonstrate sensitivity to diverse student needs
- Solved conflicts and addressed issues that occurred between other entities and business.
Registration Specialist
Milwaukee Area Technical College
01.2020 - 03.2022
- Processed student registrations, transcript requests, and enrollment verifications
- Maintained student records (physical and microfiche) and responded to inquiries
- Supported testing path validation for accuracy and functionality
- Handled attorney correspondence and court-related documentation
- Adhered to FERPA regulations and collaborated across departments to enhance student services
Bookstore Associate
Milwaukee Area Technical College
08.2014 - 01.2020
- Assisted with graduation coordination and student purchase accounts
- Provided financial aid guidance and referrals to academic resources
- Handled high-volume transactions with accuracy and confidentiality
- Trained new employees, maintained inventory, and ensured loss prevention compliance
Domestic Violence Unit Intern
Milwaukee District Attorney’s Office
01.2015 - 12.2015
- Provided crisis intervention, support, and advocacy for domestic violence survivors
- Created statistical reports on domestic violence in the Milwaukee area
- Participated in outreach, safety planning, education, and client referrals
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
Security Aide
Milwaukee Area Technical College
09.2013 - 12.2015
- Monitored campus activity, conducted inspections, and responded to emergencies
- Supported evacuations and medical teams during incidents
- Documented and reported all incidents according to protocol
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Credit Card Fraud Analyst
Metavante
06.2005 - 12.2010
- Investigated suspicious activity and fraud cases up to $25,000
- Managed insurance claim processing and monitored employee activity
- Handled high volumes of inbound/outbound fraud-related calls
Education
Bachelor of Science - Psychology
Lakeland University
Milwaukee, WI08.2023
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI05.2016
Skills
- Effective verbal communication
- Strong written communication skills
- Attention to detail
- Strong organizational skills
- Ability to manage workload independently
- Ability to manage workload effectively
- Conflict resolution
- Client relations
- Problem-solving
- Proficient in Word, Excel, and PowerPoint
- Proficient in Adobe Acrobat
- Proficient in Cosmo
- Passion for delivering exceptional service
- Teamwork
- Experience with reporting
- Experience with records management
- Experience with compliance (FERPA)
- Planning expertise
- Coordination expertise
Timeline
Student Success Liaison
Milwaukee Area Technical College
03.2022 - Current
Registration Specialist
Milwaukee Area Technical College
01.2020 - 03.2022
Domestic Violence Unit Intern
Milwaukee District Attorney’s Office
01.2015 - 12.2015
Bookstore Associate
Milwaukee Area Technical College
08.2014 - 01.2020
Security Aide
Milwaukee Area Technical College
09.2013 - 12.2015
Credit Card Fraud Analyst
Metavante
06.2005 - 12.2010
Associate of Applied Science - Criminal Justice
Milwaukee Area Technical College
Bachelor of Science - Psychology
Lakeland University
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