Eljamer Gestiada
Gilbert,AZ
Summary
A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Capable Field Service Engineer experienced working in challenging environments. Looking for a challenging new position with room for career growth.
Overview
10
10
years of professional experience
Work History
Field Service Technician
NCR Voyix
10.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Field Service Engineer
Tokyo Electron US
10.2022 - 06.2023
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to tools, equipment, parts, accessory inventory records.
Network Support Specialist
Arcsmart Solutions
08.2022 - 10.2022
- Operated and maintained general service network infrastructure with associated troubleshooting and management of configurations on network routers, switches, encryptors and firewalls
- Diagnosed issues with software and equipment using software systems and different troubleshooting techniques to locate root causes
- Identified key network vulnerabilities and immediately applied vendor-supplied patches
- Recommended hardware and software improvements to streamline workloads.
- Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
Fulfillment Associate
ProDelivery
06.2022 - 07.2022
- Operated handheld scanners to track merchandise throughout fulfillment process
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking
- Located merchandise from shelves and storage areas to fill orders.
Field Engineer
Karls Technology
01.2022 - 03.2022
- I am an expert in providing top-notch computer repair services right at the client's home
- My tailored approach ensures that I address the specific needs of each client, be it diagnosing tech issues, installing software, scanning for viruses, or replacing hardware
- I also assist with accounts and access whenever possible
- I am fully dedicated to ensuring that my clients are completely satisfied with the work I provide, while also keeping them informed and educated about their devices.
Assembler
Avnet
06.2021 - 12.2021
- Built and assembled server Hardware for various clientele
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Often running tests and diagnostics on several components, i.e., Motherboards, Video Cards, RAMs, DVD, and SSD/HDD drives.
Document Control Specialist
Wells Fargo
07.2020 - 05.2021
- Organizing and verifying accounts from electronically scanned documentation involving financial matters for our clients
- Assisting in mail service sorting system.
Delivery Specialist
Postmates by Uber
07.2020 - 05.2021
Laborer
Ground Level
12.2019 - 02.2020
- Loaded and unloaded trucks efficiently, keeping supplies moving for crew members
- Maintained good safety records while transporting crew, equipment, and supplies to job sites using company vehicles
- Protected team members by removing hazards and keeping sites clean.
Product Specialist
Microchip Technology Inc
04.2018 - 08.2019
- Cleanroom operator working with various hazardous chemicals to clean semiconductor wafers
- Observe and troubleshoot production tools
- Manual operations of systems when necessary.
Process Line Team Member
Special Devices, Inc
06.2015 - 10.2017
- Operates on machinery to seal the igniters for airbags
- Individually checks quality for final electrical testing as well as various other issues before shipment
- Data entry program that provides a verification system to keep a recorded track of each job procedure completion.
Food and Beverage Attendant
Chick-fil-A Restaurants
04.2014 - 05.2015
- Well-rounded food service employee
- Dining room attendant, food server, front counter cashier, drive-thru headset and cashier, kitchen cook, and food prepper
- Maintains a clean atmosphere for all customers inside and outside the restaurant
- Handling phone orders and customer complaints calmly.
Education
Chandler/Gilbert Community College
High School Diploma -
Campo Verde High School
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Teamwork and Coordination
- Adaptability
- Customer Service
- Courteous and Professional
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
French
Elementary
Japanese
Elementary
Timeline
Field Service Technician
NCR Voyix
10.2023 - Current
Field Service Engineer
Tokyo Electron US
10.2022 - 06.2023
Network Support Specialist
Arcsmart Solutions
08.2022 - 10.2022
Fulfillment Associate
ProDelivery
06.2022 - 07.2022
Field Engineer
Karls Technology
01.2022 - 03.2022
Assembler
Avnet
06.2021 - 12.2021
Document Control Specialist
Wells Fargo
07.2020 - 05.2021
Delivery Specialist
Postmates by Uber
07.2020 - 05.2021
Laborer
Ground Level
12.2019 - 02.2020
Product Specialist
Microchip Technology Inc
04.2018 - 08.2019
Process Line Team Member
Special Devices, Inc
06.2015 - 10.2017
Food and Beverage Attendant
Chick-fil-A Restaurants
04.2014 - 05.2015
Chandler/Gilbert Community College
High School Diploma -
Campo Verde High School