Elka Bryan
Pembroke Pines,FL
Summary
Forward-thinking Operations Specialist bringing 5 years of expertise in Operations for Insurance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office and Spreadsheets.
Overview
15
15
years of professional experience
Work History
Operation Specialist
Foundation Risk Partners Corp
12.2019 - Current
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
- Collaborated with various departments to develop integrated solutions addressing organizational challenges.
Marketing Communication and Review Specialist
Space Coast Credit Union
01.2015 - 11.2017
- Respond to requests for information from the media or designate an appropriate spokesperson or information source
- Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services
- Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups
- Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports
- Confer with production or support personnel to produce or coordinate production of advertisements or promotions
- Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill
- Plan or conduct market or public opinion research to test products or determine potential for product success, communicating results to client or management
- Develop marketing campaigns for environmental technologies or services
- Develop plans or materials to communicate activities undertaken by organizations that are beneficial to the environment, public safety, or other important social issues.
Senior Teller
Space Coast Credit Union
06.2015 - 01.2017
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Carry out special services for customers, such as ordering bank cards and checks
- Identify transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Health Insurance Rep
Care Improvement Plus
04.2011 - 05.2014
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Complete forms in accordance with company procedures
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Maintain scheduling and event calendars
- Provide services to customers, such as order placement or account information
- Coordinate conferences and meetings.
Administrative Assistant
Iqor
10.2009 - 01.2011
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Review files, records, and other documents to obtain information to respond to requests
- Train other staff members to perform work activities, such as using computer applications
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Education
Bachelor of Arts - Human Resources Management
UAGC
Glendale, AZ05.2024
High School Diploma -
Fort Dorchestor High
Charleston, South Carolina05.2009
Skills
- Speak and write in fluent Spanish
- Proficient in Microsoft Office Including Excel and PowerPoint
- Excellent Written and Verbal Communication skills
- Problem solving skills
- Organizational skills
- Workforce Planning
- Incident Management
- Scheduling Coordination
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Operation Specialist
Foundation Risk Partners Corp
12.2019 - Current
Senior Teller
Space Coast Credit Union
06.2015 - 01.2017
Marketing Communication and Review Specialist
Space Coast Credit Union
01.2015 - 11.2017
Health Insurance Rep
Care Improvement Plus
04.2011 - 05.2014
Administrative Assistant
Iqor
10.2009 - 01.2011
Bachelor of Arts - Human Resources Management
UAGC
High School Diploma -
Fort Dorchestor High
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