Ella Abeles
Server
Austin,TX
Summary
Seeking a server position where I can leverage my proven expertise as a head server in delivering exceptional customer service, menu knowledge, and adaptability. With a strong background in the hospitality industry, I am committed to providing a memorable dining experience for guests while contributing to the success and reputation of the establishment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Server
Beppe and Gianni’s Trattoria
Eugene, OR
09.2019 - 06.2023
- Ensured smooth communication between serving staff and kitchen
- Addressed customer concerns and special requests
- Trained new hires and consistently served up to 6 tables at a time
- Developed and maintained numerous relationships with regular customers while providing each customer with a personalized dining experience
Server
Lion and Owl
Eugene, OR
03.2022 - 07.2022
- Optimized table assignments during busy summer months
- Promoted teamwork and clear communication among staff
- Guided servers on restaurant protocols and customer service.
Courtesy Clerk
Capella's Market
Eugene, OR
08.2018 - 09.2019
- Assisted customers in locating products, offering recommendations, and providing information on health food items, ensuring a positive shopping experience
- Maintained cleanliness and organization of store shelves, displays, and aisles, contributing to a visually appealing and easy-to-navigate shopping environment
- Supported cashier and customer service functions, including bagging groceries, handling returns, and addressing customer inquiries, promoting efficient and friendly service.
Education
High School Diploma -
Baker Charter
Eugene 09.2016 - 06.2020
Skills
Menu knowledge: Understanding the restaurant's menu offerings, including ingredients, preparation methods, and possible allergens
Basic food safety awareness: Knowledge of food safety regulations and practices, such as proper food handling, storage, and hygiene
Wine and beverage knowledge: Familiarity with different types of wines, beers, and cocktails, as well as proper serving techniques and pairing suggestions
Table setup and etiquette: Knowledge of proper table setup, silverware placement, and dining etiquette
Food presentation: Understanding the principles of food presentation and plating techniques, especially when serving high-end dishes
Excellent communicationProblem-solvingTeamworkAdaptabilityCustomer serviceConflict resolutionReferences
Beppe Macchi
Owner | Beppe and Gianni’s
(541) 729-6924
Ania Macchi
Manager | Beppe and Gianni’s
(541) 729-6920
Kirsten Hansen
Owner | Lion and Owl
(541) 606-9119
Timeline
Server
Lion and Owl
03.2022 - 07.2022
Server
Beppe and Gianni’s Trattoria
09.2019 - 06.2023
Courtesy Clerk
Capella's Market
08.2018 - 09.2019
High School Diploma -
Baker Charter
09.2016 - 06.2020