Ella Alonso

Making handcrafted beverages

• Explained beverage preparation and offered samples to help customers choose ideal items.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Helped management keep adequate supply on hand by notifying of shortages
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

• Analyzed customer data to identify trends and anticipate customer needs.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Kept kitchen, counter and dining areas cleaned and sanitized.