Ella Augustine

At this job I performed opening and closing tasks such as setting up work stations and completing morning food prep. I took orders at the register while also making the orders. This was a stressful and chaotic job but I quickly adjusted and maintained high standards of customer service during these high-volume work shifts and faced-paced operations.

At this job I packaged and bagged cooked food and frozen desserts. I also managed taking orders on drive thru and in the lobby. I cleaned kitchen appliances and areas, wiped down tables and removed trash and dirty utensils to provide a clean and welcoming dining environment. I welcomed and thanked all guests that came in and answered any questions they had regarding the food whether it was something about the ingredients or the taste. I learned how to work calm and collective in a busy environment.

At this job I answered customer questions regarding product features, pricing, and availability, as well as restocked shelves as needed to ensure sufficient inventory levels. I always Greeted customers to determine wants or needs and cleaned shelves, counters and tables to maintain a clean, welcoming, and organized store. While working here I learned how to handle customer complaints in a professional manner and help them out as much as I can to give a better shopping experience.