ELLA BENCE
Placerville,USA
Summary
Assisted customers at Red Hawk Casino with inquiries and concerns.,Supported guest engagement initiatives to boost overall satisfaction.,Collaborated with team members to address challenges in high-pressure environments.,Performed manual tasks efficiently while adhering to instructions.
Overview
1
1
year of professional experience
Work History
Team Member
Tractor Supply Company
2026.05 - Current
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained store cleanliness and organized merchandise displays to enhance customer experience.
- Monitored inventory levels and assisted with stock replenishment to ensure product availability.
- Collaborated with team members to achieve daily operational goals and improve workflow efficiency.
- Participated in promotional events and assisted in merchandising efforts to drive sales growth.
- Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.
- Developed strong cooperative relationships with coworkers and managers.
Customer Service Hostess
Red Hawk Casino
2025.09 - Current
- Greeted and assisted guests, ensuring welcoming atmosphere and prompt service.
- Managed reservations and seating arrangements to optimize guest flow.
- Provided information on casino services and promotions to improve experiences.
- Addressed guest inquiries and concerns effectively, maintaining positive relations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored cleanliness and organization of dining areas to meet health standards.
- Assisted in training new staff on customer service protocols and guest satisfaction.
- Promoted positive work atmosphere by collaborating closely with coworkers and maintaining open lines of communication among all team members.
- Managed reservations efficiently, coordinating guest needs with available tables to optimize seating capacity.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Greeted guests warmly upon arrival to enhance their casino experience.
Education
Associate of Science - Allied Health
Folsom Lake College
Folsom, CAAssociate of Science -
Mountain Side Middle College High School
Placentia, CA2025-05
Skills
- Customer focus
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Multitasking Abilities
- Reliability
- Cash handling
- Task prioritization
- Problem-solving
- Positive attitude
- Cleaning
- Workplace safety
Timeline
Team Member
Tractor Supply Company
2026.05 - Current
Customer Service Hostess
Red Hawk Casino
2025.09 - Current
Associate of Science -
Mountain Side Middle College High School
Associate of Science - Allied Health
Folsom Lake College