Jamie Hlister
Jacksonville,FL
Summary
My primary objective is to help create a syncretic and effective work environment. I seek to help and support my colleagues through hard work and commitment to my responsibilities. I value growth and flexibility and hope to constantly learn new skills relevant to both my personal and professional development. I hope to pursue a career in psychological and psychiatric avenues and am eager to acquire experience at every chance.
Overview
7
7
years of professional experience
Work History
Team Member
Panera Bread
Tampa, FL
05.2024 - Current
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Restaurant Hostess
Outback Steakhouse
Tampa, FL
05.2024 - Current
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Adhered to all safety regulations set forth by the restaurant management team.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Shift Manager and Team Member
Grain and Berry
Tampa, FL
07.2023 - 12.2023
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
Farm Hand
Regional Supplier of the Cabot Dairy Company
Acworth, NH
08.2017 - 12.2017
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
- Loaded and unloaded trucks with supplies or products from the farm.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
Education
Bachelor of Arts - Developmental Psychology And Psychopathology
University of North Florida
Jacksonville, FL05-2027
Honors Diploma -
Steinbrenner High School
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Leadership
- Computer Literacy
- Bilingual (English and Spanish)
- Organizational Skills
- Workplace Safety
- Teamwork and Collaboration
- Positive Attitude
- Decision-Making
- Time management abilities
- Interpersonal Skills
- Professional Demeanor
- Task Prioritization
- Customer Complaint Resolution
- Merchandise Restocking
- Guest Services
- Customer Service
- Problem-Solving
- Positive and professional
- Customer Focus
- Active Listening
- Social Perception
- Critical Thinking
- Analytical Thinking
Leadership Experience
As a former shift leader in the food service industry, I understand and value the importance of working collaboratively while also making sure objectives are being met successfully and through quality work. I led my teams confidently, effectively, and learned alongside them with each shift.
Communication Skills
Communication and effective conversation are skills that I've worked on for years. As someone who held a leadership position, I understand completely how critical it is that assertive communication is practiced and diffused through the workplace.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Member
Panera Bread
05.2024 - Current
Restaurant Hostess
Outback Steakhouse
05.2024 - Current
Shift Manager and Team Member
Grain and Berry
07.2023 - 12.2023
Farm Hand
Regional Supplier of the Cabot Dairy Company
08.2017 - 12.2017
Bachelor of Arts - Developmental Psychology And Psychopathology
University of North Florida
Honors Diploma -
Steinbrenner High School